Stephen Carey
Mesquite
Summary
Dedicated Software Support Specialist with extensive experience in technical support and customer service. Proven ability to analyze user feedback, develop training materials, and provide cross-functional support.
Results-driven Software Support Specialist with a strong focus on problem-solving and teamwork. Experience in troubleshooting software issues, enhancing user proficiency through training, and implementing process improvements based on user feedback.
Overview
25
25
years of professional experience
Work History
Sr, Software Support Specialist II
CGM Clinical
12.2013 - Current
- Provided technical support for software applications, ensuring timely resolution of user inquiries.
- Collaborated with cross-functional teams to troubleshoot and optimize software performance.
- Developed training materials and conducted workshops to enhance user proficiency with software tools.
- Analyzed user feedback to identify common issues and implemented process improvements for support operations.
Client Benefit Analyst
CVS Caremark
02.2013 - 11.2013
- Reviewed and assessed employee benefit plans for alignment with regulatory standards and organizational guidelines.
- Collaborated with cross-functional teams to streamline benefits administration processes.
Business Control Specialist
Bank of America
09.2004 - 12.2012
- Led risk assessment initiatives to enhance compliance with regulatory standards.
- Analyzed business processes to identify areas for improvement and cost reduction.
- Collaborated with cross-functional teams to ensure alignment on strategic objectives.
- Monitored key performance indicators to evaluate effectiveness of control measures.
- Prepared detailed reports for senior management, highlighting potential risks and mitigation strategies.
Internal Auditor
CORESTAFF Services
08.2001 - 03.2004
- Conducted comprehensive internal audits to ensure compliance with regulatory standards and company policies.
- Analyzed complex financial data to detect discrepancies and recommend corrective actions.
- Maintained audit documentation and reports, ensuring accuracy and transparency in findings.
- Identified and reported audit issues.
- Investigated discrepancies discovered during auditing process.
- Improved operational efficiency by identifying and addressing financial discrepancies through meticulous examination of financial records.
Education
High School Diploma -
Cedar Hill High School
Cedar Hill, TXSkills
- Remote support
- Customer support
- Ticket management
- Software installation
- Escalation handling
- Cross-functional support
- System configuration
- Bug reporting
- Software testing
- Teamwork and collaboration
- Multitasking
- Problem-solving abilities
Timeline
Sr, Software Support Specialist II
CGM Clinical
12.2013 - Current
Client Benefit Analyst
CVS Caremark
02.2013 - 11.2013
Business Control Specialist
Bank of America
09.2004 - 12.2012
Internal Auditor
CORESTAFF Services
08.2001 - 03.2004
High School Diploma -
Cedar Hill High School