Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooklyn Hooey

Houston,TX

Summary

Skilled Occupational Health and Safety Technician with background in conducting comprehensive workplace assessments to identify potential hazards and ensuring compliance with health and safety regulations. Experienced in developing and implementing effective safety training programs, improving awareness among employees across various levels. Strengths include strong analytical skills, ability to work well under pressure, and proficiency in risk management techniques. Proven track record of significantly reducing workplace incidents through strategic interventions and continuous improvement efforts.

Overview

4
4
years of professional experience

Work History

Safety Attendant

Onpoint Industrial Services
Deer Park, Texas
12.2023 - Current
  • Performed daily inspections of safety equipment and areas to ensure compliance with regulations.
  • Conducted regular checks on hazardous materials storage areas for proper labeling, cleanliness, and organization.
  • Monitored workers to ensure they were following established safety procedures.
  • Educated employees on safety protocols and guidelines.
  • Assisted in the development of new safety policies and procedures.
  • Reviewed compliance of paperwork, display and operational procedures to promote transparency.

Customer Service Representative

Primeway Federal Credit Union
Houston, Texas
09.2022 - 10.2023
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Mentored junior team members and managed employee relationships.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Claim Specialist

Allstate Insurance Co
Houston, Texas
07.2020 - 08.2022
  • Reviewed incoming claims for accuracy and completeness in accordance with policy provisions.
  • Investigated, evaluated, and negotiated settlements of assigned claims.
  • Identified potential fraud indicators and escalated to appropriate personnel for further investigation.
  • Responded to inquiries from claimants, attorneys, medical providers. regarding the status of their claim.
  • Analyzed medical reports, bills, legal documents, or other information related to claims.
  • Determined liability according to applicable laws and coverage provisions.
  • Participated in special projects as assigned by management team.
  • Provided excellent customer service throughout the entire claims process.
  • Ensured that all documentation was accurately entered into the system.
  • Attended continuing education courses related to insurance regulations and best practices.
  • Assessed damages sustained by insureds due to property loss or personal injury.
  • Processed payments accurately according to established timelines.

Education

High School Diploma -

KIPP Northeast High School
Houston, TX
05-2020

Skills

  • Telecommunications expertise
  • Personal Protective Equipment
  • Incident Reporting
  • Hazard Identification

Timeline

Safety Attendant

Onpoint Industrial Services
12.2023 - Current

Customer Service Representative

Primeway Federal Credit Union
09.2022 - 10.2023

Claim Specialist

Allstate Insurance Co
07.2020 - 08.2022

High School Diploma -

KIPP Northeast High School

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Brooklyn Hooey