Brooklyn Jackson
Rockingham,NC
Summary
Detail-oriented individual with experience in software development and customer service. Known for strong communication and problem-solving abilities. Prepared to utilize technical skills and customer engagement strategies to drive operational excellence.
Overview
5
5
years of professional experience
Work History
Sales Associate
Ross Dress for Less
Rockingham, North Carolina
05.2025 - Current
- Assisted customers in locating merchandise and answering product inquiries.
- Maintained cleanliness and organization of sales floor and fitting rooms.
- Operated cash register and processed transactions accurately and efficiently.
Customer Service Representative
University of North Carolina at Wilmington
Wilmington, North Carolina
08.2023 - 04.2025
- Managed customer accounts using company-specific software systems.
- Assisted customers with inquiries and resolved issues promptly.
- Processed orders and returns efficiently to ensure customer satisfaction.
Head Sales Representative
First Uniform Inc.
Wilmington, North Carolina
02.2022 - 04.2023
- Conducted product demonstrations to highlight features and benefits.
- Collaborated with marketing to create targeted sales strategies.
- Trained new sales representatives on company policies and procedures.
Key Holder
Hanesbrands
Rockingham, North Carolina
03.2021 - 09.2022
- Maintained store presentation by organizing merchandise displays effectively.
- Monitored inventory levels and restocked items as needed.
- Trained new staff on store policies and customer service practices.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Sales Associate
Roses Discount Stores
Rockingham, North Carolina
05.2020 - 03.2021
- Assisted customers in locating merchandise and answering product inquiries.
- Provided exceptional customer service to enhance shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Bachelor of Science - Computer Science
University of North Carolina At Wilmington
Wilmington, NC05-2025
Skills
- Software development
- Team collaboration
- Project management
- Technical documentation
- User support
- Continuous integration and deployment
- Customer service
- Time management
- Problem solving
- Software debugging
- Software architecture design
- Git workflow management
- Low-code development
- Documentation management
- Program coding
- Test-driven development
- Object-oriented programming
- SQL integration
- API design
- Application development
- User experience design
- Proficient in HTML
- Customer-oriented
Affiliations
- Paint
- Code in Spare Time
- Fitness
Accomplishments
- Made a 3d Mario project
- Made an animation of a bat
- Made Vector Art
- Published an art piece about Artificial intelligence (UNCW 2025)
Languages
English
Native/ Bilingual
Spanish
Limited
Japanese
Limited
Chinese (Mandarin)
Professional
Korean
Limited
References
References available upon request.
Timeline
Sales Associate
Ross Dress for Less
05.2025 - Current
Customer Service Representative
University of North Carolina at Wilmington
08.2023 - 04.2025
Head Sales Representative
First Uniform Inc.
02.2022 - 04.2023
Key Holder
Hanesbrands
03.2021 - 09.2022
Sales Associate
Roses Discount Stores
05.2020 - 03.2021
Bachelor of Science - Computer Science
University of North Carolina At Wilmington