Dlaney Lopez
Indianapolis,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I also aim to build up the gaps in my skill set and gain real-life experience in my future career.
Overview
3
3
years of professional experience
Work History
Sales Associate
Tommy Bahama
Indianapolis, IN
10.2022 - Current
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Built and maintained relationships with peers and upper management to drive team success
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Received and displayed product shipments on store retail shelves upon delivery
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
Project Communications Specialist
Indiana Executive Council on Cybersecurity
Indianapolis, IN
02.2023 - 10.2023
- Played an active role in the company's social media strategy, maintaining and growing the company's presence on Twitter, LinkedIn, and Facebook
- Worked directly with the company's senior management team to refine and implement the strategic planning process for the next 2 months
- Delivered products on time.
- Conducted research on current industry trends to create content for press releases and other marketing materials.
- Developed and maintained media relations strategies to increase public awareness of company activities.
- Prepared and edited newsletters, reports and memos to appeal to diverse audiences.
- Maintained professionality and efficiency while working closely with leadership.
Barista
Starbucks
Indianapolis, IN
06.2021 - 10.2022
- Operated cash register, collected payments and provided accurate change
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Described menu items to customers and suggested products based on stated preferences
- Created complex, hand-crafted beverages based upon customer preferences
- Followed health, safety and sanitation guidelines to pass state inspections
- Greeted guests with pleasant smile and superior customer service
- Enthusiastically engaged customers during busy periods to keep mood light and fun
- Listened to customer desires and needs to recommend optimal products.
Education
Some College (No Degree) - Computer Science
Purdue University Indianapolis
Indianapolis, INSkills
- Customer service
- Communication skills
- Food service
- Time management
- Computer literacy
- Documentation review
- Microsoft word
- Guest services
- Project management
- Organizational skills
- Writing skills
- Analysis skills
- Computer skills
- C
- JAVA
- Python
- SQL
- Software troubleshooting
- Research
- R
- Html5
- Software development
- Schedule Management
- Calm under Pressure
- Debugging
- Software updating
- Critical Thinking
- Analytical Skills
- Attention to Detail
- Problem-solving abilities
Timeline
Project Communications Specialist
Indiana Executive Council on Cybersecurity
02.2023 - 10.2023
Sales Associate
Tommy Bahama
10.2022 - Current
Barista
Starbucks
06.2021 - 10.2022
Some College (No Degree) - Computer Science
Purdue University Indianapolis
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