Brooklyn Kons
Waukee,IA
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
6
6
years of professional experience
Work History
Convenience Store Clerk
Hyvee Fast & Fresh
Urbandale, IA
11.2023 - Current
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Assisted customers with locating merchandise within the store.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Balanced cash drawers at the end of each shift.
- Greeted customers and provided friendly customer service.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Verified customer identification for restricted items, such as alcohol or cigarettes.
Crew Member
Dairy Queen Grill & Chill
Waukee, IA
02.2020 - 11.2023
- Greeted customers upon arrival and answered questions regarding menu items.
- Organized ice cream, toppings, syrups, and other ingredients in the work area.
- Assisted in training new staff members on company policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
Childcare Provider
Little Tigers Learning Center
Adel, IA
05.2018 - 12.2018
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Encouraged positive interactions between children by providing supervision at all times.
- Assisted with feeding infants and toddlers during meal times.
- Sanitized toys and tables to maintain clean, safe environment.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Filled out incident reports and shared them with parents when a child was injured/ caused another child to be injured.
Education
High School Diploma -
ADM Highschool
Adel. IA05-2020
Some College (No Degree) - English Education
Iowa State University
Ames, IASkills
- POS System Operation
- Cash Handling Accuracy
- Customer Service
- Order Management
- Copywriting
- APA Style
- Curriculum Planning
Timeline
Convenience Store Clerk
Hyvee Fast & Fresh
11.2023 - Current
Crew Member
Dairy Queen Grill & Chill
02.2020 - 11.2023
Childcare Provider
Little Tigers Learning Center
05.2018 - 12.2018
High School Diploma -
ADM Highschool
Some College (No Degree) - English Education
Iowa State University
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