Brooklyn Kuna
Munster,IN
Summary
Dynamic and organized Customer Service Representative at Drybar Highland, adept at enhancing customer satisfaction through effective communication and conflict resolution. Proven ability to collaborate with teams and manage high-stress situations, while utilizing strong teamwork skills to streamline operations and also promoting store memberships. Committed to fostering positivity in any environment due to my position at Drybar Highland, consistent community service, and looking after a household of three children.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Drybar Highland
06.2024 - 03.2025
- Assisted customers with product inquiries and service options to enhance satisfaction.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations to ensure a welcoming environment.
- Resolved customer complaints promptly, contributing to improved service quality.
- Collaborated with team members to streamline operations during peak hours.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Advertised and sold store memberships
- Modeled and created content for the promotional social media pages of the store
Volunteer
Munster Parks and Recreation
- Assisted with special events and programs...
- Munster Winter Fest (2022)
- Daddy Daughter Dance (2023 & 2024)
- Eads' Fun Fair (2022)
- Miller Beach Clean Up (2023)
- Pumpkins, Witches, and Hayrides (2024)
- Softball Camps for young Munster town-ball players through MHS Varsity Softball (2022-2025)
Babysitter
Children Of Fay Petrohelos
06.2016 - Current
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Assisted children with homework assignments and special projects across different subjects.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
Education
No Degree - Psychology Bachelors of Science
Indiana University, Bloomington
Bloomington, Indiana, IN05-2029
High School Diploma -
Munster High School
Munster, IN06.2025
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Professional Appearance
- Leadership Qualities
- Community Service
- Adaptability and Dependability
Timeline
Customer Service Representative
Drybar Highland
06.2024 - 03.2025
Babysitter
Children Of Fay Petrohelos
06.2016 - Current
Volunteer
Munster Parks and Recreation
No Degree - Psychology Bachelors of Science
Indiana University, Bloomington
High School Diploma -
Munster High School