Michel Tellez
Payson,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Cambria Hotel & Suites
01.2021 - 05.2023
- Register guests and assign rooms
- Accommodates special requests whenever possible
- Assists in pre-registration and blocking of rooms for reservations
- Thoroughly understand and adhere to proper credit, check- cashing, and cash handling policies and procedures
- Understands room status and room status tracking
- Knows room locations, types of rooms available, and room rates.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Data Entry Specialist
Answernet
11.2020 - 05.2021
- Data Entry
- Entering customer and account data from source documents within time limits
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry
- Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.
Scheduler Coordinator
Aspen Dental Management Inc.
06.2020 - 10.2020
- Aspen dental
- Schedule patients according to the schedule
- Help patients with questions about treatments
- Handling patients personal files
- Answering calls
- Help;ing patients with a friendly attitude
- Coordinated appointments with customers and staff members according to availability.
- Prevented double bookings and set aside appropriate time in between appointments.
- Adjusted appointments according to priority and tracked appointment durations.
Front desk Receptionist
Palo Verde Spa at Andaz Resort and Bungalows
06.2019 - 03.2020
- Helping guests in a friendly attitude
- Answering calls, assisting guests with reservations
- Handling guest personal files
- Handling money
Macys, Starbucks
10.2018 - 08.2019
- Prepare and serve coffee, drinks, pastries, and Breakfast sandwiches to customers
- Train new employees on store procedures, corporate branding, and best practices
- Execute housekeeping task around the store
- Act as a mediator when necessary, helping to resolve customer concerns and staff issues.
Starbucks, Barista
03.2017 - 02.2018
- Prepare and serve coffee, drinks, pastries, and Breakfast sandwiches to customers
- Train new employees on store procedures, corporate branding, and best practices
- Execute housekeeping tasks around the store
- Act as a mediator when necessary, helping to resolve customer concerns and staff issues.
Team Leader / Supervisor
Harkins Theaters
09.2014 - 11.2016
- Open the theater (Set up Concession, Box Office, etc.)
- Help customers in concession stands, ticket booths, guest services
- Troubleshoot customer concerns
- Clean auditoriums after movie showings
- Track and report daily ticket inventory
- Assist management as needed.
Line Cook
Cafe Rio
08.2012 - 05.2016
- Responsibilities consisted of cooking, cleaning, and customer service
- Taking customer orders in a fast and effective manner
- Cashiering, supervising.
Education
High School Diploma -
Tempe High School
05.2016
Skills
- Reliable
- Positive Attitude
- Self-Management
- Team Player
- Detail Oriented
- Friendly, Positive Attitude
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Cambria Hotel & Suites
01.2021 - 05.2023
Data Entry Specialist
Answernet
11.2020 - 05.2021
Scheduler Coordinator
Aspen Dental Management Inc.
06.2020 - 10.2020
Front desk Receptionist
Palo Verde Spa at Andaz Resort and Bungalows
06.2019 - 03.2020
Macys, Starbucks
10.2018 - 08.2019
Starbucks, Barista
03.2017 - 02.2018
Team Leader / Supervisor
Harkins Theaters
09.2014 - 11.2016
Line Cook
Cafe Rio
08.2012 - 05.2016
High School Diploma -
Tempe High School
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