LaTia Freeman
Worthington
Summary
Dynamic customer service professional with a proven track record at Quantum Health, skilled in critical thinking and solution-oriented approaches. Adept at training staff and enhancing customer satisfaction through effective communication. Detail-oriented and reliable, I excel in fast-paced environments, ensuring accurate data entry and fostering positive relationships with clients.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Quantum Health
Dublin
05.2023 - Current
- Trained new staff on customer service protocols and company policies.
- Documented customer interactions accurately for future reference and analysis.
- Facilitated communication between departments to enhance customer satisfaction.
- Handled escalated complaints with empathy and professionalism to maintain relationships.
- Maintained product knowledge to provide accurate information to customers.
- Answered customer inquiries and provided accurate information regarding products and services
Crew Member
Inspire Brands
Westerville
05.2022 - Current
- Provided excellent customer service in fast-paced food environment.
- Prepared and served food according to brand standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Managed cash register transactions accurately and efficiently.
- Followed safety and sanitation guidelines to ensure a safe workplace.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Call Center/Health Care
Mobilexusa Trident Care
06.2018 - 09.2019
- Stay up to date with company policies and procedures
- Answer inbound customer phone calls
- Data entry for x-ray and ultrasound orders
- Collect insurance information for new patients
- Fax medical results
- Inform customer of our policies and services
Delivery Service
Papa John’s
08.2017 - 05.2018
- Responsible for answering customer phone calls
- Placing accurate orders in computer system
- Collect money and give change
- Oven tending
- Delivering orders to customers in top quality
Customer Service
Enterprise Rent-A-Car
03.2017 - 08.2017
- Cleaning cars for customers
- Picking customers up from their homes and to the branch
- Inspecting vehicles for damage
- Provided courteous and friendly customer service to passengers.
- Developed creative solutions to challenging customer service situations.
Fast Food/Customer Service
Wendy’s
09.2013 - 06.2017
- Take orders and place them in computer system
- Prep food for shift
- Train new employees
- Bag food to be handed out
- Collect cash and give change
- Maintain knowledge of company policies and procedures
- Keep work area clean
Education
High School - Mathematics, English, Spanish
Westerville Central High School
Westerville, OH05.2015
Community College - American Sign Language, English, Spanish
Columbus State Community College
Columbus, OHSkills
- Experienced in fast-paced learning environments
- Reliable
- Works very well with others
- Critical thinker
- Patient
- Willing to learn
- Detail-oriented
- Solution-oriented
- Excellent time management skills
- Decision making
- Computer proficiency
- Typing proficiency
Timeline
Customer Service Representative
Quantum Health
05.2023 - Current
Crew Member
Inspire Brands
05.2022 - Current
Call Center/Health Care
Mobilexusa Trident Care
06.2018 - 09.2019
Delivery Service
Papa John’s
08.2017 - 05.2018
Customer Service
Enterprise Rent-A-Car
03.2017 - 08.2017
Fast Food/Customer Service
Wendy’s
09.2013 - 06.2017
High School - Mathematics, English, Spanish
Westerville Central High School
Community College - American Sign Language, English, Spanish
Columbus State Community College