Nancy Flores

• Assisted applicants with case status answered questions and submitted service requests for different inquiries

• Utilized probing questions to identify service needs, accurately inputting information into electronic systems.
• Processed orders and managed customer accounts accurately.
• Conducted outbound calls to insurance providers, verifying benefits to ensure accurate customer information.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Called insurance providers to verify benefits

• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Conducted regular follow-up calls with customers after resolving their issues.

Documented insurance information

• Resolved customer complaints and issues effectively and efficiently.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Assisted customers with inquiries and product information.
• Answered customer inquiries and provided accurate information regarding products and services.
• Processed orders and managed customer accounts accurately.
• Collaborated with team members to enhance service delivery.
• Utilized company software to track customer interactions and feedback.
• Provided support during peak hours by managing high call volumes.
• Developed strong customer relationships to encourage repeat business.