Sarinity Boone
ATLANTA,GA
Summary
Customer Service Specialist experienced in prioritizing and multi-tasking within fast-paced environments. Achieved customer satisfaction through effective management of escalated support issues and large volumes of inbound calls. Focused on enhancing customer relationships and leveraging CRM systems to contribute to overall company success.
Overview
6
6
years of professional experience
Work History
Remote Customer Service Representative
Results Cx
Fort Lauderdale, Florida
10.2024 - 08.2026
- Assisted customers with inquiries and problem resolution efficiently.
- Managed high volumes of incoming calls and emails daily.
- Provided product information and service details to clients promptly.
- Documented customer interactions accurately in the system for future reference.
- Utilized CRM software to track customer requests and follow-ups diligently.
- Answered customer inquiries and provided accurate information regarding products and services.
Key Carrier
Dollar General
Americus, MI
04.2023 - 09.2024
- Coordinated inventory management to maintain stock levels and product availability.
- Trained new employees on store procedures and customer service standards.
- Monitored sales floor for customer engagement and optimal merchandising practices.
- Led team meetings to discuss daily goals and operational updates.
- Implemented loss prevention strategies to enhance store security measures.
- Followed opening and closing procedures as outlined by the manager.
Customer Service Associate
Walmart
ATLANTA, GA
01.2022 - 04.2023
- Assisted customers with inquiries and product selections in a fast-paced environment.
- Managed cash register operations and ensured accurate transactions for all purchases.
- Resolved customer complaints effectively, demonstrating strong problem-solving skills.
- Greeted customers and identified their needs.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Crew Member
McDonalds
ATLANTA, GA
04.2020 - 07.2021
- Delivered exceptional customer service during peak hours.
- Engaged with customers to enhance their dining experience.
- Collaborated with team members to ensure timely order fulfillment.
- Assisted in training new crew members on standard procedures.
- Operated kitchen equipment to prepare food items efficiently.
- Maintained cleanliness and organization in dining and kitchen areas.
- Handled cash register transactions accurately and efficiently.
- Followed safety and health guidelines in food handling practices.
Education
Sumter County High School
Americus, GASkills
Customer Service Specialist experienced in prioritizing and multi-tasking within fast-paced environments Achieved customer satisfaction through effective management of escalated support issues and large volumes of inbound calls Focused on enhancing customer relationships and leveraging CRM systems to contribute to overall company success
Customer Service Specialist experienced in prioritizing and multi-tasking within fast-paced environments Achieved customer satisfaction through effective management of escalated support issues and large volumes of inbound calls Focused on enhancing customer relationships and leveraging CRM systems to contribute to overall company success
Timeline
Remote Customer Service Representative
Results Cx
10.2024 - 08.2026
Key Carrier
Dollar General
04.2023 - 09.2024
Customer Service Associate
Walmart
01.2022 - 04.2023
Crew Member
McDonalds
04.2020 - 07.2021
Sumter County High School