Raydelis Jaquez
Derry,NH
Summary
Dedicated Customer Service Specialist experienced in prioritizing and multitasking in fast-paced environments. Managed large volumes of inbound calls while fostering strong customer relationships and effectively resolving escalated support issues. Focused on enhancing team performance and driving customer satisfaction to contribute to overall company success.
Overview
2
2
Languages
1
1
Certification
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Customer Service Representative
Haffner’s Oil Corporate Office
Lawrence, MA
01.2024 - Current
- Answered customer calls for fuel delivery, account, and service questions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved billing concerns using corporate office customer records and account notes.
- Assisted customers with payment questions, account updates, and policy details.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Processed heating oil orders and updated delivery requests in office systems.
- Coordinated with dispatch and field teams on service schedule changes.
- Documented customer issues and follow-up actions in call tracking records.
- Escalated complex concerns to supervisors and department specialists.
- Maintained professional communication with customers, vendors, and internal office staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Conducted regular follow-up calls with customers after resolving their issues.
Front Desk Receptionist
Elements Massage
Andover, MA
08.2019 - 01.2021
- Welcome every client with a smile, using positivity and strong communication skills to create a happy, welcoming studio
- Manage cient auto payments, correcting tallea transactions and ensuring accurate terapist commissions trough careful recordkeeping and attention to detail.
- Process cancellations, membership sign-ups, complaints, and client paperwork, using organization to maintain accurate computer records and binders.
- Call every client 2-3 days before appointments, using proactive communication to help clients stay on track and avoid missed appointments.
- Explain therapist levels and services, using product knowledge and patience to help clients select appropriate options for their needs.
Sales Floor Associate/Cashier Team Lead
Marshall’s
Methuen, Massachusetts
04.2017 - 07.2019
- Provide customers with the best customer service possible, using communication and a positive attitude to support a welcoming shopping experience.
- Collaborate with team members, using teamwork and flexibility to complete assigned tasks on time while assisting customers with their needs.
- Stock the racks by inventory list.
Education
Financial Advisor - Life Insurance
Primerica
05.2025 - 10.2026
Lawrence Public High School
Lawrence, MASkills
Dedicated Customer Service Specialist experienced in prioritizing and multitasking in fast-paced environments Managed large volumes of inbound calls while fostering strong customer relationships and effectively resolving escalated support issues Focused on enhancing team performance and driving customer satisfaction to contribute to overall company success
Dedicated Customer Service Specialist experienced in prioritizing and multitasking in fast-paced environments Managed large volumes of inbound calls while fostering strong customer relationships and effectively resolving escalated support issues Focused on enhancing team performance and driving customer satisfaction to contribute to overall company success
Languages
English
Professional
Spanish
Professional
Certification
- Life insurance Licensed in multiple states (NJ,MA,TX).
- Real Estate certified in MA
- Property management .
Affiliations
- Spending time with family .
- 3 pet parent
- Gym routine daily
- Managing properties
Timeline
Financial Advisor - Life Insurance
Primerica
05.2025 - 10.2026
Customer Service Representative
Haffner’s Oil Corporate Office
01.2024 - Current
Front Desk Receptionist
Elements Massage
08.2019 - 01.2021
Sales Floor Associate/Cashier Team Lead
Marshall’s
04.2017 - 07.2019
Lawrence Public High School