Sheronda Foster
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
American National Insurance Company
Galveston
11.2023 - Current
- Assisted customers with policy inquiries and claims processing to ensure accurate resolution.
- Resolved customer complaints by actively listening and providing effective solutions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Delivered timely resolutions to customer complaints, enhancing customer satisfaction.
- Maintained professionalism in stressful situations, effectively diffusing tension and fostering positive customer interactions.
- Conflict management
PBX Operator
San Luis Resort
Galveston
06.2017 - 07.2018
- Operated multi-line phone system for efficient call routing and management.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Managed incoming and outgoing calls, ensuring prompt communication.
- Collaborated with hotel staff to relay messages and information effectively.
- Maintained accurate records of calls and messages for efficient tracking.
- Coordinated with various departments to ensure seamless guest experiences.
Correctional Officer
Texas Department Of Criminal Justice
Galveston
12.1999 - 06.2014
- Supervised inmate activities and maintained safety in housing units.
- Conducted regular inspections of facilities and identified security hazards.
- Managed inmate movements during transfers and court appearances.
- Enforced facility rules and regulations to ensure compliance among inmates.
- Collaborated with staff to develop and implement security protocols.
- Responded to emergencies and coordinated safety measures effectively.
- Documented incidents and prepared reports for review by supervisors.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
Education
Certificate - Pharmacy Technician
Remington College
Webster, TX 11.2014 - 10.2015
Skills
Customer Service Specialist experienced in prioritizing and multi-tasking in fast-paced environments Achieved customer satisfaction through effective resolution of escalated support issues and strong rapport-building with clients Focused on contributing to team success and fostering lasting business relationships
Customer Service Specialist experienced in prioritizing and multi-tasking in fast-paced environments Achieved customer satisfaction through effective resolution of escalated support issues and strong rapport-building with clients Focused on contributing to team success and fostering lasting business relationships
Timeline
Customer Service Representative
American National Insurance Company
11.2023 - Current
PBX Operator
San Luis Resort
06.2017 - 07.2018
Certificate - Pharmacy Technician
Remington College
11.2014 - 10.2015
Correctional Officer
Texas Department Of Criminal Justice
12.1999 - 06.2014