Gabrielle Glover
Sarasota,FL
Summary
Customer Service Specialist experienced in prioritizing and multi-tasking in fast-paced environments. Achieved high levels of customer satisfaction through effective team collaboration and adept handling of escalated support issues. Focused on building relationships and contributing to overall business success.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Customer Service Representative
Publix
Bradenton
02.2024 - 04.2026
- Assisted customers with inquiries and product selections.
- Processed transactions accurately at the point of sale.
- Handled customer returns and exchanges following company procedures.
- Trained new staff on customer service protocols and best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
Server
Waffle House
Bradenton, Florida
01.2023 - 04.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area and kitchen space.
- Handled cash transactions and processed payments at the register.
- Resolved customer complaints promptly to enhance dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
Manager
Save-A-Lot
Ridgway, Pennsylvania
03.2012 - 10.2015
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored staff to enhance customer service skills and efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Collaborated with suppliers to negotiate favorable terms for product deliveries.
- Ordering products
- Satisfying customers needs
- Clean environment
Education
09-2026
Skills
Customer Service Specialist experienced in prioritizing and multi-tasking in fast-paced environments Achieved high levels of customer satisfaction through effective team collaboration and adept handling of escalated support issues Focused on building relationships and contributing to overall business success
Customer Service Specialist experienced in prioritizing and multi-tasking in fast-paced environments Achieved high levels of customer satisfaction through effective team collaboration and adept handling of escalated support issues Focused on building relationships and contributing to overall business success
Certification
- WRAP
Timeline
Customer Service Representative
Publix
02.2024 - 04.2026
Server
Waffle House
01.2023 - 04.2024
Manager
Save-A-Lot
03.2012 - 10.2015