Brooklyn Mathews
Las Vegas,NV
Summary
With a proven track record at Cowabunga Bay Las Vegas, I excel in enhancing safety and program innovation, blending strong communication with water safety knowledge. My leadership significantly improved staff performance and emergency response preparedness, showcasing my ability to lead teams and ensure guest safety with efficiency and confidence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Aquatics Manager
Cowabunga Bay Las Vegas
01.2024 - Current
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Maximized use of available resources by developing innovative programming ideas to cater to different age groups or skill levels within the community.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Tracked, organized and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Responded efficiently to emergencies in the aquatics area, following established protocols to ensure the safety of all patrons.
- Enhanced swimmer safety by implementing comprehensive training programs for lifeguards and aquatic staff.
Aquatics Coordinator
Cowabunga Bay Las Vegas
01.2022 - 04.2024
- Evaluated program offerings continually, identifying areas for growth or improvement based on participant feedback and industry trends.
- Collaborated closely with maintenance teams to address pool repairs promptly, ensuring minimal downtime for users.
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Recruited top talent for instructor positions through strategic advertising campaigns emphasizing competitive compensation packages.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Monitored workers for performance, professionalism and service quality.
- Developed strong relationships with patrons through attentive customer service while addressing concerns or complaints promptly.
- Assigned schedules and specific tasks to workers for optimal coverage.
- Trained workers in service policies, safety requirements and specifics of activities.
Front and Back Desk Receptionist
Massage Envy
10.2022 - 05.2023
- Demonstrated adaptability through cross-training in multiple office functions, increasing versatility to provide coverage when necessary.
- Supported office management with inventory control, ordering supplies as needed to maintain operational efficiency.
- Collaborated with team members on special projects, resulting in improved productivity and project completion within deadlines.
- Reduced wait times for clients by effectively managing check-in procedures during peak hours of operation.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Psychology And Criminal Justice
University of Nevada, Las Vegas
Las Vegas, NV12-2028
Skills
- Strong Communication Skills
- Team Leadership Qualities
- CPR and AED Training
- Water safety knowledge
- Record Keeping and Reporting
- Health and Safety Regulations
- Conflict resolution techniques
- Emergency Response Preparedness
- Staff Supervision Experience
Timeline
Aquatics Manager
Cowabunga Bay Las Vegas
01.2024 - Current
Front and Back Desk Receptionist
Massage Envy
10.2022 - 05.2023
Aquatics Coordinator
Cowabunga Bay Las Vegas
01.2022 - 04.2024
Psychology And Criminal Justice
University of Nevada, Las Vegas
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