Hi, I’m
Brooklyn McHenry
reno,nevada
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
3
years of professional experience
Work History
All American Autobodyreno, NV
Customer Service Representative
09.2025 - Current
Job overview
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Diamond Autobodyreno, NV
Customer Service Representative
11.2024 - 09.2025
Job overview
- Acted as first point of contact and set appointments for prospective clients.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Answered incoming calls, directing clients to individuals addressing specific needs.
BordertowncasinorvReno, NV
To-Go Server
06.2022 - 07.2024
Job overview
- Greeted customers and provided menus.
- Organized and tracked to-go orders while maintaining accuracy.
- Confirmed customer orders through verbal communication with kitchen staff and management.
- Provided customer service by answering questions, addressing complaints, and resolving issues in a timely manner.
- Processed payments accurately and efficiently using POS system.
- Maintained cleanliness of dining area, including tables, chairs, floors, windowsills, counters.
Education
North Valleys High SchoolReno, NV
High School Diploma
06-2024
Skills
- Telephone reception
- Reservations Management
- Server Support
- Team Collaboration
- Menu management
- Professional Appearance
- Front of House Organization
- POS Software
- Guest Relations
- First Aid Training
- Customer Service
- Seating arrangements
- Hospitality and accommodation
- Detail Oriented
- Takeout order processing
Timeline
Customer Service Representative
All American Autobody
09.2025 - Current
Customer Service Representative
Diamond Autobody
11.2024 - 09.2025
To-Go Server
Bordertowncasinorv
06.2022 - 07.2024
North Valleys High School
High School Diploma