Brooklyn Moreno
Austin,TX
Summary
Dynamic customer service professional with extensive experience at The Hills County Club, excelling in effective multitasking and guest engagement. Proven track record of boosting beverage cart revenue through upselling and personalized service. Detail-oriented and skilled in POS operations, fostering loyalty and enhancing guest experiences in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Hostess/Beverage Cart Attendant
The Hills County Club
05.2024 - Current
- Answer Customer phone calls, answer questions about hours, seating, and menu information.
- Greeted customers upon arrival and provided friendly and outgoing service.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Train new employees on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Beverage Cart Attendant
The Hills County Club
05.2024 - Current
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Implemented creative marketing strategies for advertising daily specials, resulting in increased sales of featured products.
- Demonstrated adaptability by working efficiently during high-traffic times while still providing attentive service to patrons.
- Contributed to positive guest experiences by quickly addressing concerns or complaints in a professional manner.
- Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.
- Coordinated with event planners to provide custom beverage offerings for tournaments and special occasions, enhancing overall guest experiences.
- Utilized strong communication skills to relay important information between golf course staff members as needed.
- Established rapport with regular customers, fostering loyalty and repeat business through personalized service.
- Contributed to welcoming club atmosphere, engaging with guests in manner that encouraged repeat visits.
- Promoted club events and special offers, increasing participation and revenue.
Sales Associate
CycleBar
02.2023 - 12.2023
- Selling merchandise and apparel.
- Assisting Customers to exercise bikes and allowed members to have a great experience at CycleBar.
- Conduct tours of the facility while establishing a relationship and targeting individual’s goals and needs
- Maintain acceptable level of personal sales production
- Present available services to current or prospective members
- Book quality appointments to achieve monthly sales quota.
- Process accurate cash and credit card transactions.
- Follow up & follow through activities with prospective clients.
- Light cleaning of the retail area, studio, and restrooms.
Barista
Nekter Juice Bar
03.2022 - 07.2023
- Prepare and serve a variety of coffee beverages and food items with precision and care.
- Operate the Aloha POS or Micros POS systems efficiently for order processing and payment handling.
- Maintain cleanliness and organization of the café area, including equipment and workstations.
- Provide excellent customer service by engaging with customers, taking orders, and addressing any inquiries or concerns.
- Manage time effectively to ensure prompt service during busy periods.
- Created Social Media advertising to promote business.
- Adhere to food safety standards and regulations in food preparation and handling.
- Assist with inventory management, including restocking supplies as needed.
- Utilize basic math skills for cash handling and retail transactions accurately.
Baker
Crumbl Cookies
09.2022 - 12.2022
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Operated cash registers and processed payments accurately.
- Trained and new employees on bakery operations and procedures.
Education
High School Diploma -
Lake Travis High School
Lakeway, TXSkills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Guest engagement
- Microsoft Word
- Excel
- Data Entry
- Multi Phone Line
- Word Perfect
- Outlook
- Copier, Fax, Scanner, Printers
Certification
Food Handler Certification
TABC Certification
CPR Certification
Languages
English
Professional Working
Timeline
Hostess/Beverage Cart Attendant
The Hills County Club
05.2024 - Current
Beverage Cart Attendant
The Hills County Club
05.2024 - Current
Sales Associate
CycleBar
02.2023 - 12.2023
Baker
Crumbl Cookies
09.2022 - 12.2022
Barista
Nekter Juice Bar
03.2022 - 07.2023
High School Diploma -
Lake Travis High School
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