Alexis Hicks
Jefferson,New Hampshire
Summary
Dedicated professional with strong multitasking and communication skills. Committed to creating welcoming environments and enhancing guest experiences through exceptional service.
Overview
4
4
years of professional experience
Work History
Hostess, Server, and Beverage Cart Operator
Fenn's Way at Waumbek Golf
Jefferson, NH
09.2024 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere and smooth flow of service.
- Managed reservation system efficiently, optimizing table turnover and guest experience.
- Coordinated with kitchen and wait staff to facilitate timely food and beverage service.
- Maintained cleanliness and organization of front-of-house areas, contributing to positive first impressions.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Assistant to the Chief of Staff
Santa's Village
Jefferson, NH
05.2025 - 08.2025
- Ensured that the attendance per day was accounted for and informed food department of shortages.
- Called staff members in order to coverage work during staff shortage days.
- Handled payroll acknowledgement forms.
- Issued passbooks to local attractions and park passes.
Shop Captain
Santa's Village
Jefferson, NH
05.2024 - 09.2024
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Trained new staff on operational procedures and safety protocols to enhance team performance.
- Handled organizing, pricing, and stocking new shipments.
- Monitored compliance with health and safety regulations, ensuring a safe environment for staff and visitors.
Cashier, Server, Cleaner
Santa's Village
Jefferson, NH
06.2022 - 08.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Maintained accurate cash drawer, ensuring balanced transactions at shift end.
- Trained new cashiers on operational procedures and customer interaction standards.
Education
High School Diploma -
White Mountains Regional High School
Whitefield, NH06-2026
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
Accomplishments
- Rural and Small- Town Recognition Award from College Board
- Daughters of the American Revolution Good Citizen
- NHIAA Scholar Athlete
- Principal's Award
- National Honor Society President
- Class President
- Hugh O'Brien Youth Leadership Program Alumni
- Intro to Computer Programming Award (Freshmen Year)
- Math 1 Award (Freshmen Year)
Timeline
Assistant to the Chief of Staff
Santa's Village
05.2025 - 08.2025
Hostess, Server, and Beverage Cart Operator
Fenn's Way at Waumbek Golf
09.2024 - Current
Shop Captain
Santa's Village
05.2024 - 09.2024
Cashier, Server, Cleaner
Santa's Village
06.2022 - 08.2023
High School Diploma -
White Mountains Regional High School