Macie Lawrence
Manchester,TN
Summary
Results-oriented Business School student with a strong foundation in business strategy, marketing, and project management. Skilled in data analysis, digital marketing, and content creation with hands-on experience in customer service and team leadership. Seeking opportunities to apply analytical and project management skills in a dynamic business environment to drive efficiency and deliver successful outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food, Beverage, and Beverage Cart Server
Blackthorn Club at the Ridges
11.2022 - Current
- Delivered superior customer service by enhancing dining experiences of clientele.
- Promoted specials and upsold to boost revenue
- Collaborated with team members to enhance service quality.
- Coordinated with kitchen staff to ensure prompt order delivery.
Pool Server Supervisor
05.2024 - 09.2024
- Supervised poolside service operations, ensuring a high standard of service
- Trained and managed pool servers, overseeing schedules and performance
Food, Beverage, and Beverage Cart Server
Boskeys Grille
- Adapted to changing conditions to ensure customer satisfaction
- Balanced service speed and attention to customer needs
- Resolved customer complaints professionally
- Maintained organized and efficient checkout areas
- Accurately processed transactions and handled cash
POS Cashier
Food Lion LLC
- Ensured highly organized checkout areas for maximum efficiency.
- Processed transactions accurately and managed cash.
Education
Bachelor of Business Administration And Bachelor of Marketing - Integrative Communication, Hospitality/Tourism
East Tennessee State University
05.2026
Program of Study - Office Management and Marketing
Coffee County Central High School
05.2022
Skills
- Customer Service
- Sales Techniques
- Digital Marketing
- Teamwork
- Communication
- Social Media Management
- Market Research
- Content Creation
- Basic Graphic Design
- Organizational Skills
Certification
- Graduate Project Management Certification
- Impact Evaluation Methods 3-Day Short Course
Affiliations
- Served as Alpha Omicron Pi's Director of Ritual Education and Vice President of Operations, demonstrating strong leadership and organizational skills.
- Active Senator for the College of Business and Technology in the Student Government Association, representing student interests and contributing to campus initiatives.
- Public Relations Coordinator for Buctainment, managing social media and event promotion.
- Avid member of the American Marketing Association, consistently involved in marketing strategies and industry trends.
- Recognized for academic achievements and community involvement, playing a key role in strategic event planning and leadership on campus.
References
References available upon request.
Timeline
Pool Server Supervisor
05.2024 - 09.2024
Food, Beverage, and Beverage Cart Server
Blackthorn Club at the Ridges
11.2022 - Current
Food, Beverage, and Beverage Cart Server
Boskeys Grille
POS Cashier
Food Lion LLC
- Graduate Project Management Certification
- Impact Evaluation Methods 3-Day Short Course
Bachelor of Business Administration And Bachelor of Marketing - Integrative Communication, Hospitality/Tourism
East Tennessee State University
Program of Study - Office Management and Marketing
Coffee County Central High School
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