BROOKLYN PAUSZEK
Shelbyville,IN
Summary
Results-driven and passionate professional committed to excellence in every endeavor. Known for a deep sense of empathy, a talent for creative problem-solving, and a dedication to continuous growth. Consistently delivers innovative solutions while building meaningful connections and driving personal and professional growth.
Overview
8
8
years of professional experience
Work History
People Department Manager
McDonald's
Indianapolis, IN
12.2022 - Current
- Developed and implemented policies, procedures and programs to support employee engagement initiatives.
- Created onboarding materials for new hires including orientation packets, training materials, and job descriptions.
- Analyzed data from surveys to identify areas of improvement in employee satisfaction levels.
- Assisted with developing organizational goals that align with corporate objectives while encouraging employee development through mentorship programs.
Licensed Professional Agent
GEICO
Carmel, IN
07.2021 - 12.2022
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Processed new policy applications and updated existing policy documents.
- Verified accuracy of customer data entered into the system.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
Order Selector
Penske
Shelbyville, IN
05.2021 - 11.2022
- Verified accuracy of orders prior to loading onto delivery trucks.
- Confirmed shipments against purchase orders for correctness of items, quantity, and quality.
- Ensured that all safety protocols were followed while operating material handling equipment.
- Recorded item numbers and quantities picked on pick sheets or computer terminals.
Retail Sales Coordinator
Marshals
Franklin, IN
04.2017 - 04.2021
- Provided feedback to the management team regarding customer service issues.
- Developed relationships with key customers to increase loyalty and repeat business.
- Analyzed data from daily sales reports to identify trends in customer purchases.
- Resolved customer complaints in a professional manner while upholding company standards.
Education
High School Diploma -
Franklin High School
Indiana06-2021
Skills
- Time Management
- Positive attitude
- Leadership
- Communication
- Problem-solving
- Project Management
- Organization
- Data Analysis
- Emotional Intelligence
- Negotiation
Timeline
People Department Manager
McDonald's
12.2022 - Current
Licensed Professional Agent
GEICO
07.2021 - 12.2022
Order Selector
Penske
05.2021 - 11.2022
Retail Sales Coordinator
Marshals
04.2017 - 04.2021
High School Diploma -
Franklin High School