Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

BROOKLYN PHILLIPS

WICHITA FALLS,TX

Summary

Reliable, professional and motivated public servant. High emphasis on safety within the work environment. Ability to function and thrive in high stress environments in a calm and efficient manner to get the job done. Excellent communications skills in a crisis situation. Dedication to the realm of public safety as a whole. Proficient at prioritizing work activities, decision making and multi-tasking.

Overview

12
12
years of professional experience

Work History

Bakery Assistant

Sugar Rush
08.2025 - Current
  • Assisted in daily bakery operations, ensuring product quality and adherence to safety standards.
  • Prepared various baked goods using commercial ovens and mixers, maintaining consistency in recipes.
  • Maintained inventory of ingredients, coordinating with suppliers to ensure timely delivery.
  • Monitored baking processes, adjusting temperatures and times for optimal results.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, baking, decorating, and packaging products.
  • Strengthened relationships with customers through attentive service, active listening, and thoughtful recommendations based on individual preferences.
  • Contributed to a positive work environment by collaborating with team members and assisting in various tasks as needed.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.

911 Dispatcher

Wichita Falls Police Dispatch
02.2023 - 05.2025
  • Answered both emergency and non emergency calls.
  • Maintained control of emergency calls to ensure all relevant information is gathered.
  • Dispatch for various agencies such as Wichita Falls Police Department, Wichita Falls Fire Department, Wichita County Sheriff's Office.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Maintain important records and documentation relating to our daily functions ex. Teletype records.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Critical thinking.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.

Police Dispatcher

Midwestern State University Police Department
01.2021 - 01.2023
  • Answered both emergency and non emergency calls from the students and faculty.
  • Coordinated with the police officers employed with MSU.
  • Looked up student accounts and issued parking passes to them when the parking office was closed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

911 Dispatcher

Wichita Falls Police Dispatch
04.2019 - 12.2020
  • Answered both emergency and non emergency calls.
  • Mutitasked handling radio traffic from the officers and calls from the public.
  • Critical thinking in a fast paced environment.
  • Maintain important records and documentation relating to our daily functions ex. Teletype records.
  • Dispatch for various agencies such as Wichita Falls Police Department, Wichita Falls Fire Department, Wichita County Sheriff's Office.

Photo Lab Technician

Sam's Club
04.2013 - 04.2019
  • Worked as a cashier, door greeter, jewelry associate, photo technician, cake decorator.
  • Paid attention to detail while completing assignments.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Learned and adapted quickly to new technology and software applications.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.

Education

Associate of Applied Science - General Studies

VERNON COLLEGE
WICHITA FALLS, TX
05.2018

Skills

  • TYPE AT 80 WPM
  • MULTITASKING IN HIGH PRESSURE SITUATIONS
  • PROFICIENT IN MICROSOFT OFFICE PROGRAMS EX WORD AND POWERPOINT
  • PERSONABLE
  • ADAPTABLE TO ANY ENVIRONMENT AND WILLING TO LEARN
  • INFORMATION INTAKE
  • COMPUTER-AIDED DISPATCHING
  • ORDER PROCESSING
  • CUSTOMER SERVICE
  • PROFESSIONAL TELEPHONE DEMEANOR
  • CLERICAL SUPPORT
  • TASK PRIORITIZATION
  • ADAPTIVE TEAM PLAYER

References

  • ANGELA DUROCHER, PUBLIC SAFETY DISPATCH SUPERVISOR, 710 FLOOD ST, WICHITA FALLS, TX, 76301, (940) 730-3116
  • RACHEL BOLDUC, PUBLIC SAFETY DISPATCH TRAINING COORDINATOR, 710 FLOOD ST, WICHITA FALLS, TX, 76301, (702) 890-5617
  • BETHANIE KING, SAM'S CLUB FRONT END TEAM LEAD, 3801 KELL E BLVD, WICHITA FALLS, TX, 76308, (940) 704-3687
  • DOVE ANN, MIDWESTERN STATE UNIVERSITY POLICE DISPATCHER, 3 EUREKA CIR, WICHITA FALLS, TX, 76308, (940) 444-1464

Timeline

Bakery Assistant

Sugar Rush
08.2025 - Current

911 Dispatcher

Wichita Falls Police Dispatch
02.2023 - 05.2025

Police Dispatcher

Midwestern State University Police Department
01.2021 - 01.2023

911 Dispatcher

Wichita Falls Police Dispatch
04.2019 - 12.2020

Photo Lab Technician

Sam's Club
04.2013 - 04.2019

Associate of Applied Science - General Studies

VERNON COLLEGE

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