Brooklyn Radl
Sandy
Summary
Qualified Processing Representative with proven history of efficiently managing data entry and processing tasks. Successfully contributed to process improvements and streamlined workflows in previous roles. Demonstrated strong analytical and problem-solving skills, and consistently provided excellent customer service.
Overview
9
9
years of professional experience
Work History
Customer Account Processing Representative
MetaSource LLC
Draper, UT
01.2025 - 02.2026
- Streamlined data entry processes, enhancing accuracy and reducing turnaround times.
- Implemented quality control measures to maintain high standards of service delivery.
- Delivered reliable results under tight deadlines while maintaining strict adherence to quality control measures throughout each stage of the process flow.
- Resolved complex issues through effective problem-solving skills, ensuring minimal delays or disruptions in the processing pipeline.
- Input data into spreadsheets and databases.
- Compiled and analyzed data to produce reports.
- Developed and maintained comprehensive knowledge of products, ensuring accurate information delivery to customers.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Calculated correct order totals, updated accounts, and maintained detailed records.
- Identified and resolved discrepancies and errors in customer accounts.
- Conducted thorough audits of financial records, identifying discrepancies and implementing corrective actions.
- Handled day-to-day accounting processes to drive financial accuracy.
- Prepared and filed tax forms to meet needs of customers.
- Achieved compliance with all tax regulations by staying updated on changes and conducting thorough reviews of financial operations.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Receptionist / Front Desk
Epiq Global Systems
Salt Lake City, Utah
05.2022 - 07.2023
- Attended to the needs of attorneys, legal assistants, and firm administrators
- Maintained daily calendars, set appointments with clients and planned daily office events
- Redirected phone calls from clients to over 25+ lines and extensions, responded to emails and inquiries, and closed and locked up the firm nightly
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Maintained a welcoming, professional environment for staff and clientele by providing refreshments in meetings, and keeping the office tidy and organized
- Regularly completed last minute assignments, often within considerable time restraints
- Worked and operated Pitney Bowes postage machines
- Cleaned, re-arranged, and stocked personnel offices, general spaces, conference rooms, and locker storage
Cashier / Customer Service
Harmons
Sandy, Utah
08.2021 - 04.2022
- Operated cash register, processing payments of cash, checks, credit cards and gift cards
- Determined customer needs and made recommendations for product selection
- Built rapport with regular customers
- Closed cash register by counting cash and reconciling checks and charges
- Regularly maintained store cleanliness
- Trained new employees
- Organized and put together displays and items
Front Desk Attendant / Receptionist
Dimple Dell Recreation Center
Salt Lake County, Utah
09.2018 - 08.2021
- Respond to customer inquiries quickly via phone, email, or in-person and transfer calls to correct departments and personnel
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Assisted customers in the membership application process
- Managed customer membership accounts and check-ins
- Kept reception area clean and neat to give visitors positive first impression
- Counted cash in register drawer at beginning and end of shift
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Organized files and sorted paperwork
Cashier / Customer Service
Mcdonald’s
Sandy, Utah
08.2017 - 07.2018
- Assisted customers with food orders and menu recommendations
- Operated cash register, processing payments of cash and credit/debit cards at the counter, drive-thru, and online orders
- Helped cook and package food and drink items for orders
- Promoted specific item options to drive sales and achieve add-on purchases
- Kept counters, kitchen, lobby, bathrooms, and play area clean
Education
High School Diploma -
Alta High School
05.2021
Anthropology
Salt Lake Community College
Salt Lake City, UT01-2027
Skills
- Self Motivated
- Quick Learner
- Computer proficiency
- Multi-Line Phone Systems
- Data Entry
- Time Management
- Organization
- Decision-Making Abilities
- Detailed Oriented
- Multi-Tasking
- Scheduling
- Microsoft suite
Timeline
Customer Account Processing Representative
MetaSource LLC
01.2025 - 02.2026
Receptionist / Front Desk
Epiq Global Systems
05.2022 - 07.2023
Cashier / Customer Service
Harmons
08.2021 - 04.2022
Front Desk Attendant / Receptionist
Dimple Dell Recreation Center
09.2018 - 08.2021
Cashier / Customer Service
Mcdonald’s
08.2017 - 07.2018
High School Diploma -
Alta High School
Anthropology
Salt Lake Community College