Brooklyn Redo
United Community and Family Services
Mystic,CT
6
years of professional experience
Dynamic professional with a proven track record at United Community and Family Services, adept at crisis intervention and family advocacy. Expert in customer service and detail-oriented documentation, successfully enhancing client engagement and support. Committed to implementing effective solutions that empower families and improve outcomes.
Work History
IFP Worker
1 Year 8 Months- Supported client intake, tailored services to client’s needs.
- Worked closely with the Department of Children and Families, collaborating and supporting families at risk of child removal.
- Maintained confidential records, updating files and documenting services according to agency procedures.
- Responded promptly to client needs, providing courteous service and escalating concerns when necessary.
Parent Support Specialist
2 Years 4 Months- Coordinated parent support services, referrals, and follow-up communication to strengthen family engagement.
- Guided parents through program requirements, resource options, and next-step planning with clear, practical support.
- Documented client interactions, concerns, and service updates in case records with accuracy.
ABA Behavior Therapist
7 Months- Implemented ABA behavior intervention plans to support skill acquisition and reduce challenging behaviors.
- Collected session data accurately to guide BCBA treatment adjustments and progress monitoring.
- Modeled prompting and reinforcement techniques for consistent behavior support across sessions.
- Documented therapy notes clearly to maintain compliance and continuity of care.
Server
8 Months- Managed guest seating, prioritized tables, and maintained smooth dining room flow during peak service.
- Presented menus, described daily specials, and answered ingredient questions to support informed ordering.
- Accurately entered orders into POS systems, coordinating kitchen communication for timely meal delivery.
- Delivered food and beverages promptly, verifying order accuracy and guest satisfaction.
Server
1 Year 3 Months- Greeted guests promptly and delivered attentive table service in fast-paced dining room settings.
- Recorded orders accurately and coordinated with kitchen staff to ensure timely meal delivery.
- Recommended menu selections and addressed special requests with clear, professional communication.
- Maintained clean, organized tables and dining areas to support smooth guest experiences.
Education
Bachelor of Science - Psychology
Skills
Customer service
Problem-solving
Attention to detail
Crisis intervention
Advocate for families
Organized
Timeline
IFP Worker
United Community and Family Services
02.2025 - CurrentRead More
Parent Support Specialist
Community Health Services
10.2022 - 02.2025Read More
ABA Behavior Therapist
Collaborative ABA Services
09.2022 - 04.2023Read More
Server
The Cafe
04.2022 - 12.2022Read More
Server
Pequot Inn
06.2020 - 09.2021Read More
Salve Regina University
Bachelor of Science from Psychology
Read More