Melanie Schwandt-Armijo
Spring Hill,FL
Summary
Dynamic professional with extensive experience at UnitedHealthcare, excelling in patient advocacy and client relations. Proven ability to coordinate care and resolve complex issues, leveraging strong interpersonal skills and a deep understanding of medical terminology. Committed to enhancing client satisfaction through effective communication and crisis support.
Overview
21
21
years of professional experience
Work History
IFP Senior Advocate - ACA
UnitedHealthcare
10.2022 - 03.2025
- Assisted ACA members with benefits, claims, and coverage
- Scheduled medical appointments and processed billing inquiries
- Expedited urgent service requests and benefit clarifications
- Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Evaluated and addressed individual client needs and concerns.
Acquirer Specialist
Capital One
10.2021 - 08.2022
- Assisted customers with account management, disputes, and transactions
- Provided technical support for online banking
- Participated in ongoing training and compliance activities.
Certified Nursing Assistant
Interim HealthCare
CO
03.2017 - 09.2021
- Provided in-home patient care, medication reminders, and mobility assistance
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Reported changes in patient condition to registered nurse or physician.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Election Judge
El Paso County Elections
08.2015 - 12.2015
- Recorded all complaints received from citizens regarding voting process.
- Responded promptly to inquiries from poll workers and citizens regarding voting procedures.
- Investigated any reported irregularities or violations of election laws.
- Monitored polling locations for adherence to voting regulations.
- Ensured accuracy of voter registration information.
- Verified identification of individuals prior to casting ballots.
- Addressed problems that arose during the course of an election day.
- Educated voters on proper voting procedures.
Nursing Float Pool
Presbyterian St. Luke's
01.2004 - 01.2012
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
Education
Master of Social Work -
Our Lady of the Lake University
Bachelor of Arts - Communication
University of Colorado
Associate of Arts - Journalism & Medical Terminology
Aims Community College
Skills
- Medical Terminology
- HIPAA Compliance
- Intake & Patient Coordination
- Client Relations
- Virtual Communication
- Microsoft Office Suite
- EHR & CRM Systems
- Patient advocacy
- Benefit administration
- Customer relationship management
- Interpersonal skills
- Time management
- Client counseling
- Contract review
- Crisis support
Previous Experience
- Election Judge, El Paso County Elections, 2016
- Nursing Float Pool, Presbyterian St. Luke's, 2004, 2012
Personal Information
Willing To Relocate: True
Timeline
IFP Senior Advocate - ACA
UnitedHealthcare
10.2022 - 03.2025
Acquirer Specialist
Capital One
10.2021 - 08.2022
Certified Nursing Assistant
Interim HealthCare
03.2017 - 09.2021
Election Judge
El Paso County Elections
08.2015 - 12.2015
Nursing Float Pool
Presbyterian St. Luke's
01.2004 - 01.2012
Master of Social Work -
Our Lady of the Lake University
Bachelor of Arts - Communication
University of Colorado
Associate of Arts - Journalism & Medical Terminology
Aims Community College
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