Summary
Overview
Work History
Education
Skills
Timeline
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LaBasa Robinson

Wilmington,DE

Summary

Certified ACA Navigator and Office Manager/Medical Biller and Coder with extensive experience in health insurance literacy, HIPAA compliance, and community outreach. Skilled in EMR adoption, program design, and patient-centered care practices. Proven track record in team coordination, customer service, and healthcare resources management.

Overview

19
19
years of professional experience

Work History

Certified ACA Navigator

Quality Insights
09.2021 - 08.2024
  • Successfully complete online Navigator certification during the initial training period, and maintain annually thereafter.
  • Ensured confidentiality of personally identifiable information (PII) in compliance with HIPAA regulations.
  • Successfully achieved outlined personal outreach activity and enrollment goals through diligent execution of individual work plan.
  • Establish a professional relationship and work cooperatively with community partners.
  • Conducted health insurance literacy education/presentations and engaged in one-on-one interactions with consumers. Distributed written educational materials at outreach events.
  • Assist Delaware residents with the completion of applications for Marketplace, Medicaid, HCC and SFL, as applicable.
  • Develop extensive knowledge of health care resources available in the community.


Office Manager/Medical Biller and Coder

Family Medicine at Greenhill
04.2005 - 10.2018
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Regularly evaluate employee performance, provide feedback and assisted, coached and disciplined staff as needed.
  • Successfully transitioned the organization into adopting an EMR in 2007
  • Achieved PCMH level-3 status by assisting with program design and execution, leading to a 20% growth for the organization during the 2014 fiscal year.
  • Implemented evidence-based care practices to deliver exceptional patient and family centered care.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Education

Associate of Science - Health Information Technology

Wilmington University
New Castle, DE
06.2025

High School Diploma -

Salmen High School
Slidell, LA
06.1997

Skills

  • Decision-making capabilities
  • Team Coordination Experience
  • Electronic Chart Display
  • Medical terminology
  • Microsoft office

Timeline

Certified ACA Navigator

Quality Insights
09.2021 - 08.2024

Office Manager/Medical Biller and Coder

Family Medicine at Greenhill
04.2005 - 10.2018

Associate of Science - Health Information Technology

Wilmington University

High School Diploma -

Salmen High School

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LaBasa Robinson