LaBasa Robinson
Wilmington,DE
Summary
Certified ACA Navigator and Office Manager/Medical Biller and Coder with extensive experience in health insurance literacy, HIPAA compliance, and community outreach. Skilled in EMR adoption, program design, and patient-centered care practices. Proven track record in team coordination, customer service, and healthcare resources management.
Overview
19
19
years of professional experience
Work History
Certified ACA Navigator
Quality Insights
Wilmington, DE
09.2021 - 08.2024
- Successfully complete online Navigator certification during the initial training period, and maintain annually thereafter.
- Ensured confidentiality of personally identifiable information (PII) in compliance with HIPAA regulations.
- Successfully achieved outlined personal outreach activity and enrollment goals through diligent execution of individual work plan.
- Establish a professional relationship and work cooperatively with community partners.
- Conducted health insurance literacy education/presentations and engaged in one-on-one interactions with consumers. Distributed written educational materials at outreach events.
- Assist Delaware residents with the completion of applications for Marketplace, Medicaid, HCC and SFL, as applicable.
- Develop extensive knowledge of health care resources available in the community.
Office Manager/Medical Biller and Coder
Family Medicine at Greenhill
Wilmington, DE
04.2005 - 10.2018
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Regularly evaluate employee performance, provide feedback and assisted, coached and disciplined staff as needed.
- Successfully transitioned the organization into adopting an EMR in 2007
- Achieved PCMH level-3 status by assisting with program design and execution, leading to a 20% growth for the organization during the 2014 fiscal year.
- Implemented evidence-based care practices to deliver exceptional patient and family centered care.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Education
Associate of Science - Health Information Technology
Wilmington University
New Castle, DE06.2025
High School Diploma -
Salmen High School
Slidell, LA06.1997
Skills
- Decision-making capabilities
- Team Coordination Experience
- Electronic Chart Display
- Medical terminology
- Microsoft office
Timeline
Certified ACA Navigator
Quality Insights
09.2021 - 08.2024
Office Manager/Medical Biller and Coder
Family Medicine at Greenhill
04.2005 - 10.2018
Associate of Science - Health Information Technology
Wilmington University
High School Diploma -
Salmen High School