Natacha Jean
Hollywood,FL
Summary
Meticulous professional seeking a challenging role where I can contribute to customer care, applied knowledge and collaborate with a dedicated team to achieve optimal outcomes.
Overview
11
11
years of professional experience
Work History
ACA Health Navigator
EPILEPSY ALLIANCE FLORIDA
01.2021 - 04.2024
- Expertise in eligibility enrollment (Medicaid/CHIP) and Federal Marketplace. Conduct follow-up calls, collaborating with community organizations, coordinating workshops, and performing other assigned duties.
- Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies. Developed presentations for public events, community groups and school assemblies.
Benefits Coordinator
AETNA HEALTH
01.2018 - 01.2021
- Assisting new hires with enrolling in dental, vision, medical and other insurance benefit programs.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Managed leave administration process, including FMLA requests, ensuring proper documentation and communication with employees. Maintained confidentiality of all employee information.
Member Services Rep
CONVEY HEALTH SOLUTIONS / ENVISIONS RX
01.2013 - 01.2018
- Delivered exceptional customer care by assisting beneficiaries with account updates, plan information, and issue resolution.
- With strong customer service skills and attention to detail. Ensured positive experiences and advocate for beneficiaries.
- Responsibilities included updating account information, resolving billing discrepancies, educating on plan benefits, and maintaining compliance with CMS and HIPAA regulations.
Education
High School Diploma -
NORTH MIAMI BEACH SR HIGH
Project Management
Broward College
Fort Lauderdale, FLSkills
- Punctual
- Team Player
- Dependable
- Leadership
- Bilingual
- Medical Terminology
- Problem-Solving
- Critical Thinking
- Healthcare Systems Knowledge
- Active Listening
- Data Entry
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office Suite
Languages
Creole
Native or Bilingual
Timeline
ACA Health Navigator
EPILEPSY ALLIANCE FLORIDA
01.2021 - 04.2024
Benefits Coordinator
AETNA HEALTH
01.2018 - 01.2021
Member Services Rep
CONVEY HEALTH SOLUTIONS / ENVISIONS RX
01.2013 - 01.2018
High School Diploma -
NORTH MIAMI BEACH SR HIGH
Project Management
Broward College
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