Brooklyn Reid

Delivered personalized product recommendations based on customer preferences, increasing repeat business by 13%

Educated customers on safe device usage, maintenance, and e-liquid options, improving customer satisfaction scores.

Processed transactions accurately using POS systems

• Adapted quickly to a high-volume service environment, managing multiple tables efficiently
• Provided attentive customer service, ensuring accurate orders and timely delivery
• Resolved customer concerns quickly to maintain satisfaction and positive experiences
• Collaborated with team members and kitchen staff to improve workflow and service speed
• Maintained cleanliness and organization in dining and bar areas

• Quickly learned store inventory, promotions, and product knowledge to better assist customers and increase sales
• Deliver efficient, friendly service in a fast-paced retail environment
• Accurately process transactions using POS systems while maintaining speed and attention to detail
• Handle customer inquiries and resolve issues professionally in person and over the phone
• Maintain store organization, restock inventory, and support daily operations
• Assist team members and step into additional responsibilities as needed

• Promoted from Team Member to Customer Service Ambassador (2021) and Team Leader (2022) due to strong performance and ability to quickly learn new responsibilities
• Trained in multiple roles across operations, allowing flexible support during high-demand periods
• Led team members during shifts, ensuring efficient operations and high-quality customer service
• Improved health and safety compliance metrics by over 15%
• Built strong customer relationships, increasing satisfaction and order accuracy