Brooklyn Van Bebber

Golf Shop Responsibilities:

• Greeted members and guests upon arrival and completed the check in process.
• Documented member notes and inquiries.
• Trained workers in company procedures or policies.
• Resolved customer complaints.
• Assisted members with product selection and online orders.
• Completed online and in person inquires upon request.
• Responsible for financial transactions in the pro shop.

Outside Services:

• Responsible for opening and closing duties of daily course operations.
• Ensured the correct carts and bags are assigned and ready for guests upon arrival.
• Documented member traffic on course to maintain pace of play.
• Greeted members before and after play to ensure an excellent golf
  experience.
• Managed cart returns and preparation for the next use.

• Responsible for scheduling and reservation management through
  multiple platforms.
• Oversaw accounts receivable for front desk transactions from guests
  throughout stay and check out.
• Greeted and provided customer service to guests upon arrival and
  throughout stay.
• Offered extensive customer support to guests throughout the
  customer's experience.
• Ensured that the Inn met facility and industry standards.
• Issued keys to guests and ushered them to rooms.
• Completed administrative tasks involving research, data
  collection/imputing, and correspondence.
• Managed conference room booking and prepared space for
  events/meetings.