Brooklyn Watson
Cedar Rapids,IA
Summary
Experienced oral surgery assistant possessing in-depth knowledge of oral surgical procedures and patient care. Previous roles involved being a dedicated customer service specialist. Strengths include strong communication skills, adeptness at multitasking, and ability to quickly adapt to new situations. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Oral Surgery Assistant | Treatment Coordinator
Eastern Iowa Oral Surgery
11.2020 - Current
- Assisted oral surgeons in preparing for and executing dental procedures.
- Maintained and sterilized instruments, tools, and equipment used during dental surgeries.
- Prepared treatment rooms by setting up instruments, supplies, and medications needed for procedures.
- Educated patients on pre-operative instructions as well as post-operative expectations.
- Monitored patient's condition during surgery by observing vital signs and alerting surgeon of any changes or problems.
- Verified patient insurance coverage, communicated any changes to the appropriate personnel.
- Ensured compliance with HIPAA regulations concerning patient confidentiality and privacy rights.
Dental Assistant | Front Desk Receptionist
Iowa Pediatric Dental Center
, USA
12.2018 - 11.2020
- Welcomed patients warmly and courteously.
- Prioritized patients, parents, and guardians in all interactions.
- Answered telephone promptly, ensuring exceptional customer service.
- Protected sensitive health data according to HIPAA standards
- Facilitated dental treatments by supporting the doctor
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
Practice Lead
Aspen Dental
07.2017 - 10.2018
- Monitored patient satisfaction levels through surveys and feedback from physicians and other healthcare providers.
- Coordinated and managed daily operations of the practice, including patient scheduling, billing, and insurance claims processing.
- Provided leadership in creating a positive work environment for staff members by promoting teamwork and collaboration.
- Managed financial aspects of the practice, including budgeting, forecasting, and cost containment initiatives.
- Oversaw hiring process for new staff members, ensuring that all necessary paperwork was completed accurately and on-time.
Education
Diploma -
Mount Vernon High School
05-2011
Skills
- Inbound and Outbound Calling
- Expertise in Microsoft Word, Outlook, Excel, and PowerPoint
- EPIC EHR Proficiency
- Emdeon Insurance Verification Application
- Administrative Support
- Time Management
- Keen attention to detail
- 10-key proficiency
Timeline
Oral Surgery Assistant | Treatment Coordinator
Eastern Iowa Oral Surgery
11.2020 - Current
Dental Assistant | Front Desk Receptionist
Iowa Pediatric Dental Center
12.2018 - 11.2020
Practice Lead
Aspen Dental
07.2017 - 10.2018
Diploma -
Mount Vernon High School
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