Brooklyn Wendorf
Fraser,MI
Summary
Dynamic and results-driven licensed esthetician. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Expert Salon Associate
Chili Pepper's Tanning and Wellness
2022.04 - Current
- Educated clients on health and safety of tanning facilities and wellness procedures.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Informed and demonstrated how to use equipment to new clients.
- Met or exceeded monthly revenue and training goals.
- Used social media platforms to promote salon and services.
- Encouraged clients to take part in activities tailored to individual needs.
- Participated in team meetings and staff training sessions.
Esthetician
Oasis Tiki Spa
2024.01 - 2025.02
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Provided clients with knowledge of all cosmetic services being provided.
- Advised clients on proper home-care regimens.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Handled busy schedules and stayed on top of key deadlines.
- Created repeat business by developing long-term relationships with regular customers.
- Educated guests on current promotions, events and services within store or salon.
- Reinforced customer selections by reviewing use and benefits of chosen products.
Apprentice Esthetician
Naked Skin
2023.08 - 2023.12
- Advised clients on proper home-care regimens.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Handled busy schedules and stayed on top of key deadlines.
- Created repeat business by developing long-term relationships with regular customers.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Explained benefits of skin care products to clients.
- Analyzed skin condition and made appropriate product recommendations.
Retail Store Manager
Smokin' Bear
2020.04 - 2023.10
- Optimized store displays and appearance via strategic merchandising.
- Submitted orders for new inventory.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed store organization, maintenance, and purchasing functions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Receptionist
House of Dank
2022.04 - 2022.12
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
- Assisted patients with product selection, ensuring optimal therapeutic benefits and proper dosing guidelines.
- Ensured regulatory compliance by adhering to state laws, company policies, and industry best practices for dispensary management.
- Educated patients on the safe consumption of cannabis products while addressing potential side effects or contraindications.
- Contributed to increased sales revenue by promoting new products, special offers, and loyalty programs to customers.
- Managed opening and closing duties for dispensary.
Team Manager
Bellacino's Pizza & Grinders
2018.04 - 2020.12
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Operated register to process payments and collect cash payment for order totals.
- Prepared food orders.
- Greeted guests pleasantly and answered menu questions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
Style Team Member
Target
2019.09 - 2020.01
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted customers in selecting merchandise best suited to needs.
- Monitored and verified merchandise for proper prices and labels.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained productive, efficient approach to all tasks.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
Education
Associate of Applied Science - Nursing
Macomb Community College
Macomb, MI2028-06
Esthetician License - Esthetics
Michigan College of Beauty
Troy, MI2023-04
High School Diploma -
Fraser High School
Fraser, MI2019-06
Skills
- Retail Management
- Customer service
- Multitasking and organization
- State licensed esthetician
Personal Information
Timeline
Esthetician
Oasis Tiki Spa
2024.01 - 2025.02
Apprentice Esthetician
Naked Skin
2023.08 - 2023.12
Expert Salon Associate
Chili Pepper's Tanning and Wellness
2022.04 - Current
Receptionist
House of Dank
2022.04 - 2022.12
Retail Store Manager
Smokin' Bear
2020.04 - 2023.10
Style Team Member
Target
2019.09 - 2020.01
Team Manager
Bellacino's Pizza & Grinders
2018.04 - 2020.12
Associate of Applied Science - Nursing
Macomb Community College
Esthetician License - Esthetics
Michigan College of Beauty
High School Diploma -
Fraser High School