Tamika Boyd
Summary
20-plus years of customer service experience in retail and the beauty industry. 13 years of Management experience. A Dynamic and results-driven sales management professional with a proven track record of driving revenue and growth and exceeding targets. Adept at developing and implementing strategic sales plans, optimizing team performance, and fostering strong client relationships. Skilled in coaching, motivating, and leading sales teams to achieve peak productivity and customer satisfaction. Committed to delivering excellent sales results through innovative strategies and a customer-centric approach. 16 years behind the chair as a Licensed cosmetologist with extensive salon & product knowledge and expertise with all hair textures.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Salon Manager
Urban Nirvan Spa & Salon
2024 - Current
- Recruit, hire, train, mentor, and motivate salon staff to achieve at a high level while fostering a positive work environment.
- Managed daily salon operations to ensure efficient scheduling, accurate inventory control, and exceptional customer service.
- Ensure clients receive a high-quality experience and are satisfied with services.
- Developed and implemented marketing campaigns that attracted new clients and fostered loyalty among existing clients through in-depth knowledge of beauty industry trends.
Experience Manager
Ulta Beauty
2023 - 2024
- Ensured positive, seamless customer experience from initial greeting to post-purchase support.
- Drive company profitability in retail, salon services and makeup. In the last 3 Quarters both salon and retail are #1 in the district.
- Promoted accountability culture, exceeding store goals in salon and retail while leveraging store forecasts and payroll budgets for scheduling.
- Led 20 direct reports, including a Service Manager, to enhance team effectiveness.
- Built a successful team of stylists, makeup artists, and brow experts that are highly engaged and continually growing business.
Management • Stylist
Xclusive Salon
01.2012 - 2023
- Recruited and trained 10 staff members to enhance team capabilities.
- Managed monthly budget and monitored salon expenses for financial accuracy.
- Performed weekly payroll processing with ADP.
- Scheduled appointments for 1000+ clients, ensuring optimal service delivery.
- Implemented inventory procedures with detail and accuracy.
- Developed opening and closing procedures and daily shop operations.
Cosmetologist • Hair Stylist
JC Penney
01.2011 - 01.2012
- Increased new clientele by 50% in the first year.
- Managed large clientele, fostering lasting relationships that encouraged repeat visits.
- Identified beauty and lifestyle goals of diverse clients to tailor services effectively.
- Completed beauty procedures to fulfill customer goals and enhance satisfaction.
Cosmetology • Hair Stylist
Philip Pelusi
01.2009 - 01.2011
- Developed a loyal client base of over 200 in the first year.
- Delivered exceptional customer service, fostering strong client relationships and satisfaction.
- Met monthly sales goals by effectively promoting and selling retail products, enhancing overall client experience.
Education
Cosmetology
Bella Capelli
Pittsburgh, PA01-2009
Liberal Arts
CCBC
Monaca, PA01-1999
Skills
- Retail Management
- Marketing Strategy
- Effective organization
- Team leadership
- Strong written communication
- Customer service
- Proficient in Microsoft 365
- Client Consultation
- Achievement-driven
- Self-Motivation
- Consistent self-management
Certification
- PA Cosmetology License
- SC Cosmetology License
Timeline
Management • Stylist
Xclusive Salon
01.2012 - 2023
Cosmetologist • Hair Stylist
JC Penney
01.2011 - 01.2012
Cosmetology • Hair Stylist
Philip Pelusi
01.2009 - 01.2011
Liberal Arts
CCBC
Salon Manager
Urban Nirvan Spa & Salon
2024 - Current
Experience Manager
Ulta Beauty
2023 - 2024
Cosmetology
Bella Capelli