Michele L. Green
Ocean Springs,MS
Summary
Results-driven salon manager skilled in staff training, appointment scheduling, and inventory management. Demonstrated success in resolving customer complaints and improving service efficiency, leading to enhanced client experiences.
Overview
34
34
years of professional experience
Work History
Salon Manager
SmartStyle Yellowhammer
Ocean Springs, Mississippi
07.2020 - 03.2025
- Trained and mentored staff in customer service and technical skills, improving overall client satisfaction.
- Managed daily salon operations, enhancing service delivery efficiency.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Oversaw inventory management, ensuring timely supply orders to maintain optimal stock levels.
- Scheduled appointments and maintained an organized booking system.
Stylist Sales Associate
SmartStyle Regis
D'Iberville, Mississippi
08.2004 - 05.2010
- Provided clients with personalized education on product usage and hair care techniques to improve their hair health.
- Guided customers in selecting hair care products and services to enhance their experience.
- Ensured cleanliness and organization of salon workstations and retail displays to create an inviting environment.
Stylist
Cost Cutters
Gulfport, Mississippi
06.2001 - 12.2003
- Developed custom looks for clients by considering individual style, body type, and personality.
- Executed diverse haircutting techniques to enhance client satisfaction and meet preferences.
- Processed payments and scheduled next appointments to ensure seamless client experience.
Stylist Sales Associate
Super Cuts
Biloxi, Mississippi
01.1997 - 09.2000
- Guided customers in selecting hair care products and services to enhance their experience.
- Ensured cleanliness and organization of salon workstations and retail displays to create welcoming environment.
- Executed transactions accurately using point-of-sale systems, contributing to efficient checkout process.
Makeup Artist /Salon Stylist
Glamour Shots
Biloxi, Mississippi
04.1991 - 10.1997
- Applied makeup for diverse events, ensuring looks met client expectations and suited specific themes.
- Consulted with clients to tailor makeup styles to individual preferences and occasions, enhancing overall satisfaction.
- Managed appointment scheduling, optimizing client flow and minimizing wait times.
- Ensured makeup station remained clean and organized, facilitating efficient workflow.
- Collaborated with hairstylists, photographers, costume designers, models, and other professionals in the industry.
Skills
- Salon management
- Staff training
- Appointment scheduling
- Inventory management
- Hair care techniques
- Product knowledge
- Retail operations
- Customer service
- Time management
- Conflict resolution
- Sales strategy
Timeline
Salon Manager
SmartStyle Yellowhammer
07.2020 - 03.2025
Stylist Sales Associate
SmartStyle Regis
08.2004 - 05.2010
Stylist
Cost Cutters
06.2001 - 12.2003
Stylist Sales Associate
Super Cuts
01.1997 - 09.2000
Makeup Artist /Salon Stylist
Glamour Shots
04.1991 - 10.1997