Samantha Freckman
Dayton,OH
Summary
Dynamic Salon Manager experienced in guest services, product promotion, and employee coaching. Enhanced business operations and team productivity through strong customer rapport and effective management of complex schedules. Delivered solutions as a communicative problem-solver, leveraging analytical and critical thinking skills.
Overview
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Salon Manager
La Tan
Dayton, OH
08.2025 - Current
- Managed daily salon operations and ensured smooth client services.
- Supervised staff, providing training and guidance on customer service expectations.
- Maintained inventory levels to secure necessary supplies for salon operations, ordering products to enhance service delivery.
- Promoted salon services through social media and community engagement initiatives.
- Resolved client complaints efficiently to maintain a positive salon environment.
- Implemented sanitation protocols to ensure safety and cleanliness standards were met.
- Collaborated with team members to create promotional events and special offers.
Assistant General Manager
TJ Chumps
Englewood, Ohio
07.2022 - 08.2025
- Managed daily operations of the store, including scheduling and supervising staff.
- Assisted in managing daily operations and ensuring smooth service flow.
- Coordinated staff schedules to optimize coverage during peak hours.
- Trained new employees on company policies and customer service standards.
- Facilitated communication between kitchen and front-of-house staff for efficiency.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
Education
Certificate - Small Business And Entrepreneurship
Sinclair Community College
Dayton, OH 07.2012 - 12.2013
General Education Diploma
Dayton, OHSkills
- Salon management
- Inventory management
- Social media marketing
- Customer service
- Client relationship management
- Customer conflict resolution
- Team leadership
- Problem solving
- Time management
- Interpersonal communication
Timeline
Salon Manager
La Tan
08.2025 - Current
Assistant General Manager
TJ Chumps
07.2022 - 08.2025
Certificate - Small Business And Entrepreneurship
Sinclair Community College
07.2012 - 12.2013
General Education Diploma