Rosa Porter
Salida,CA
Summary
Strategic Business Management Professional experienced in optimizing operations and driving growth through innovative business model conceptualization. Transformed a traditional salon into a collaborative space for independent entrepreneurs by developing and executing comprehensive strategies in sales, marketing, and financial management. Focused on enhancing operational efficiency, ensuring fiscal stability, and fostering entrepreneurship among beauty professionals.
Overview
8
8
years of post-secondary education
22
22
years of professional experience
Work History
Salon Manager
Crowned Hair Salon and Beauty Suites
09.2019 - Current
- Conceptualized and launched an innovative business model, transforming a traditional salon into a collective supporting nine independent entrepreneurs.
- Developed and executed business strategies for sales, marketing, financial management, and overall operations, enhancing business performance.
- Led marketing and brand development initiatives that increased customer traffic and strengthened brand recognition.
- Oversee budgeting, financial forecasting, and fiscal controls to support financial stability and operational efficiency.
- Optimized business processes across client acquisition and service delivery to support scalability and operational efficiency.
- Mentor independent beauty professionals by providing strategic guidance, operational resources, and opportunities for collaboration.
- Foster a collaborative business environment that encourages entrepreneurship, professional development, and shared success.
Salon Manager
Shear Glory Salon
01.2013 - 08.2018
- Managed daily salon operations to maintain efficient workflows and deliver a welcoming, high-quality customer experience.
- Developed and implemented employee incentive program that reduced staff turnover and fostered teamwork.
- Developed and implemented an employee incentive program to reduce staff turnover and promote teamwork.
- Managed salon renovation project within budget, modernizing facility and expanding service capabilities with new equipment.
- Implemented customer feedback system to identify service improvements and enhance client satisfaction.
- Improved appointment scheduling processes using Booker software to increase booking efficiency and reduce client wait times.
- Monitored financial performance, managed budgets and forecasts, and worked toward established sales targets.
Lead Collection Agent
Diversified Collection Services (DCS)
01.2008 - 06.2011
- Directed end-to-end collection activities for a portfolio of state-level debts on behalf of the Internal Revenue Service.
- Applied financial recovery procedures, including lien placements and wage garnishments, to facilitate the resolution of outstanding debts.
- Conducted skip-tracing and asset investigations to locate debtors, enhancing recovery opportunities.
- Negotiated account settlements and resolved disputes, establishing payment arrangements through effective communication.
- Reviewed case files and financial documentation for accuracy, procedural compliance, and risk mitigation.
- Trained and mentored junior collection agents on collection procedures and legal guidelines, improving team knowledge and compliance.
Quality Control
E. & J. Gallo Winery
12.2004 - 12.2007
- Executed quality assurance procedures ensuring compliance with federal regulations and company standards across production operations.
- Investigated production variances through root cause analysis and implemented corrective measures to protect product quality.
- Inspected incoming raw materials against required specifications to help maintain product integrity throughout the supply chain.
- Coordinated quality objectives with production, warehouse, and logistics teams to promote consistent standards across operations.
- Developed and maintained quality documentation to enhance audit readiness and ensure reporting accuracy.
- Trained junior personnel on quality standards and testing procedures to uphold established operating practices.
- Trained junior personnel on quality standards, testing procedures, and established operating practices.
Education
Master of Business Administration (MBA) -
University of Phoenix
Modesto, CA 01.2016 - 05.2019
Bachelor of Science - Business Management
University of Phoenix
Modesto, CA 01.2009 - 05.2011
Associate Degree - Business
Modesto Junior College
Modesto, CA 01.2003 - 04.2005
Skills
- Salon management
- Business strategy
- Market expansion
- Brand development
- Customer retention
- Customer experience analysis
- Operations management
- Financial management
- Profit and Loss (P&L) Oversight
- Budget forecasting
- Financial forecasting
- Revenue cycle management
- Appointment scheduling
- Spreadsheet and CRM expertise
- CRM software
- Vendor relations
- Team Leadership and Performance Management
- Team coaching
- Business Coaching
- Quality documentation
Personal Information
Title: Business Owner | Operations Manager | Business Development
Timeline
Salon Manager
Crowned Hair Salon and Beauty Suites
09.2019 - Current
Master of Business Administration (MBA) -
University of Phoenix
01.2016 - 05.2019
Salon Manager
Shear Glory Salon
01.2013 - 08.2018
Bachelor of Science - Business Management
University of Phoenix
01.2009 - 05.2011
Lead Collection Agent
Diversified Collection Services (DCS)
01.2008 - 06.2011
Quality Control
E. & J. Gallo Winery
12.2004 - 12.2007
Associate Degree - Business
Modesto Junior College
01.2003 - 04.2005