Brooklyn Williams
East Orange
Summary
Dynamic leader with a proven track record at Beauty By Brooklyn LLC, driving strategic initiatives that increased profitability and strengthened brand presence. Expertise in negotiation and problem-solving, fostering strong customer relationships and implementing innovative solutions. Consistently exceeded sales goals while enhancing operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CEO
Beauty By Brooklyn LLC
Rahway
12.2024 - Current
- Directed overall company strategy and vision for Beauty By Brooklyn LLC.
- Oversaw financial planning and budget management for operational efficiency.
- Led product development initiatives to enhance brand offerings and market presence.
- Coordinated marketing campaigns to increase brand awareness and customer engagement.
- Implemented quality control measures to ensure product excellence and compliance.
- Analyzed market trends to inform strategic decision-making and business direction.
- Developed and implemented strategic business plans to increase company profitability.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Developed strategies for improving customer service standards throughout the company.
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Optimized supply chain to reduce materials costs and improve distribution.
Licensed Private Investigator
Allied Universal Security Services
Newark
06.2024 - 12.2024
- Conducted background checks to gather relevant information for investigations.
- Assisted in preparing detailed reports for client cases and legal matters.
- Utilized surveillance equipment to monitor subjects and collect evidence.
- Conducted confidential investigations involving theft, fraud, and workplace incidents.
- Gathered, analyzed, and documented case evidence to support legal and corporate action.
- Worked closely with law enforcement and legal teams to provide comprehensive reports.
- Maintained high ethical standards and confidentiality in all investigative activities.
Beauty Advisor
Ulta Beauty Inc.
Clark
05.2024 - 11.2024
- Advised customers on beauty products and skincare routines.
- Demonstrated product application techniques to enhance customer experience.
- Maintained product displays to ensure visual appeal and organization.
- Provided exceptional client service through personalized beauty consultations and product recommendations.
- Increased sales by promoting premium products and maintaining client relationships.
- Assisted with store merchandising, inventory management, and visual presentation.
- Collaborated with management to achieve monthly sales goals and enhance customer satisfaction.
Inbound Problem Solver
Amazon
Edison
10.2018 - 10.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to streamline support processes and improve efficiency.
- Utilized Amazon's internal software to track and manage customer issues effectively.
- Led process improvements by resolving workflow inefficiencies and operational delays.
- Consistently exceeded performance metrics and maintained 100% compliance with company policies.
Customer Service Manager
Walmart
Woodbridge
07.2016 - 01.2017
- Supervised customer service team to ensure high-quality support and engagement.
- Analyzed customer feedback to identify areas for service improvement and innovation.
- Supervised 20+ cashiers, handled escalated customer concerns, and managed front-end operations.
- Ensured store compliance with financial handling policies, processing $100,000+ in deposits daily.
- Promoted positive team morale and led staff development through training and coaching.
Education
Bachelor of Science - Criminal Justice
Rutgers University
Newark, NJ05.2020
High School Diploma -
Rahway High School
Rahway, NJ06.2016
Skills
- Leadership & Team management
- Problem solving
- Analytical & Critical thinking
- Problem Solving & Adaptability
- Digital Literacy & Tech Proficiency
- Negotiation & Conflict Resolution
- Innovation & Initiative
- Legal research
- Contract negotiation
- Report preparation
- Compliance analysis
- Customer relationship management
- Case management support
- Case analysis
- Data entry
- Telephone etiquette
- Professional demeanor
- Time management
- Attention to detail
- Effective communication
Certification
- Special Civil Mediation Certified (2020)
Timeline
CEO
Beauty By Brooklyn LLC
12.2024 - Current
Licensed Private Investigator
Allied Universal Security Services
06.2024 - 12.2024
Beauty Advisor
Ulta Beauty Inc.
05.2024 - 11.2024
Inbound Problem Solver
Amazon
10.2018 - 10.2022
Customer Service Manager
Walmart
07.2016 - 01.2017
Bachelor of Science - Criminal Justice
Rutgers University
High School Diploma -
Rahway High School