Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brooklyn Williams

East Orange

Summary

Dynamic leader with a proven track record at Beauty By Brooklyn LLC, driving strategic initiatives that increased profitability and strengthened brand presence. Expertise in negotiation and problem-solving, fostering strong customer relationships and implementing innovative solutions. Consistently exceeded sales goals while enhancing operational efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

CEO

Beauty By Brooklyn LLC
Rahway
12.2024 - Current
  • Directed overall company strategy and vision for Beauty By Brooklyn LLC.
  • Oversaw financial planning and budget management for operational efficiency.
  • Led product development initiatives to enhance brand offerings and market presence.
  • Coordinated marketing campaigns to increase brand awareness and customer engagement.
  • Implemented quality control measures to ensure product excellence and compliance.
  • Analyzed market trends to inform strategic decision-making and business direction.
  • Developed and implemented strategic business plans to increase company profitability.
  • Negotiated contracts with vendors to secure competitive pricing for goods or services.
  • Developed strategies for improving customer service standards throughout the company.
  • Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Optimized supply chain to reduce materials costs and improve distribution.

Licensed Private Investigator

Allied Universal Security Services
Newark
06.2024 - 12.2024
  • Conducted background checks to gather relevant information for investigations.
  • Assisted in preparing detailed reports for client cases and legal matters.
  • Utilized surveillance equipment to monitor subjects and collect evidence.
  • Conducted confidential investigations involving theft, fraud, and workplace incidents.
  • Gathered, analyzed, and documented case evidence to support legal and corporate action.
  • Worked closely with law enforcement and legal teams to provide comprehensive reports.
  • Maintained high ethical standards and confidentiality in all investigative activities.

Beauty Advisor

Ulta Beauty Inc.
Clark
05.2024 - 11.2024
  • Advised customers on beauty products and skincare routines.
  • Demonstrated product application techniques to enhance customer experience.
  • Maintained product displays to ensure visual appeal and organization.
  • Provided exceptional client service through personalized beauty consultations and product recommendations.
  • Increased sales by promoting premium products and maintaining client relationships.
  • Assisted with store merchandising, inventory management, and visual presentation.
  • Collaborated with management to achieve monthly sales goals and enhance customer satisfaction.

Inbound Problem Solver

Amazon
Edison
10.2018 - 10.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Collaborated with cross-functional teams to streamline support processes and improve efficiency.
  • Utilized Amazon's internal software to track and manage customer issues effectively.
  • Led process improvements by resolving workflow inefficiencies and operational delays.
  • Consistently exceeded performance metrics and maintained 100% compliance with company policies.

Customer Service Manager

Walmart
Woodbridge
07.2016 - 01.2017
  • Supervised customer service team to ensure high-quality support and engagement.
  • Analyzed customer feedback to identify areas for service improvement and innovation.
  • Supervised 20+ cashiers, handled escalated customer concerns, and managed front-end operations.
  • Ensured store compliance with financial handling policies, processing $100,000+ in deposits daily.
  • Promoted positive team morale and led staff development through training and coaching.

Education

Bachelor of Science - Criminal Justice

Rutgers University
Newark, NJ
05.2020

High School Diploma -

Rahway High School
Rahway, NJ
06.2016

Skills

  • Leadership & Team management
  • Problem solving
  • Analytical & Critical thinking
  • Problem Solving & Adaptability
  • Digital Literacy & Tech Proficiency
  • Negotiation & Conflict Resolution
  • Innovation & Initiative
  • Legal research
  • Contract negotiation
  • Report preparation
  • Compliance analysis
  • Customer relationship management
  • Case management support
  • Case analysis
  • Data entry
  • Telephone etiquette
  • Professional demeanor
  • Time management
  • Attention to detail
  • Effective communication

Certification

  • Special Civil Mediation Certified (2020)

Timeline

CEO

Beauty By Brooklyn LLC
12.2024 - Current

Licensed Private Investigator

Allied Universal Security Services
06.2024 - 12.2024

Beauty Advisor

Ulta Beauty Inc.
05.2024 - 11.2024

Inbound Problem Solver

Amazon
10.2018 - 10.2022

Customer Service Manager

Walmart
07.2016 - 01.2017

Bachelor of Science - Criminal Justice

Rutgers University

High School Diploma -

Rahway High School
Brooklyn Williams