Brooklynn Adams
Athens,GA
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possesses specialized skills in strategic planning, team leadership, and operational improvement. Excels in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance. Always willing to go above and beyond to exceed company expectations.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
General Manager
El Barrio Tacos and Tequila
Athens, GA
03.2021 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Conducted candidate interviews to streamline recruitment process.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Organized and coordinated catering events with clients to ensure their needs were met.
Salesperson in Hospitality / Food and Beverage
Waffle House
Athens, GA
03.2015 - 03.2021
- Performed regular follow-ups with patrons to ensure satisfaction with their meal.
- Developed key customer relationships to increase store sales.
- Sparked social conversations with customers to provide a friendly atmosphere and a smooth dining experience.
- Resolved customer complaints promptly and efficiently.
Caterer/Banquet Bartender
Classic City Catering
Athens, GA
04.2019 - 04.2020
- Assisted catering manager with setting up the event space and ensuring all necessary items were present.
- Delivered meals to off-site locations according to schedule provided by catering manager.
- Interacted with guests to obtain feedback on product quality and service levels.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Assistant Manager/ Barista in Hospitality / Food and Beverage
Starbucks
Athens, GA
03.2013 - 10.2015
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed customer service inquiries and complaints in a timely manner.
Education
Entrepreneurship and Small Business Management in Business Development -
Athens Technical College
Athens, GA05-2022
[Incomplete] Art Education Degree -
University of Georgia
Athens, GA05.2017
Diploma -
Madison County High School
Danielsville, GA05.2013
Skills
- Proficient in MS Office Applications (Excel, Word, PowerPoint, Loop)
- Operating Systems - Windows 95/98/NT/2000/XP
- Schedule Management
- Relationship Building
- Time and Resource Optimization
- Staff Development
- Inventory Control
- Operations Oversight
- Supervision and Training
- Communication Skills
- Revenue and Market Expansion
- Problem Resolution
- Time Management
- Service Quality Improvement
- Budget Analysis
- Motivation
- Verbal and written communication
Certification
ServSafe, Waffle House, 03/01/16
Affiliations
- Drawing/ Painting
- Hiking/ Outdoor Activities
- Attending Concerts
- Creating memories with family
Accomplishments
- Governor Honors Program - Runner-up in Visual Art
- Member of the National Honor Society
- Co-Editor of High Scool Yearbook
- Honor Graduate
Timeline
General Manager
El Barrio Tacos and Tequila
03.2021 - Current
Caterer/Banquet Bartender
Classic City Catering
04.2019 - 04.2020
Salesperson in Hospitality / Food and Beverage
Waffle House
03.2015 - 03.2021
Assistant Manager/ Barista in Hospitality / Food and Beverage
Starbucks
03.2013 - 10.2015
ServSafe, Waffle House, 03/01/16
Entrepreneurship and Small Business Management in Business Development -
Athens Technical College
[Incomplete] Art Education Degree -
University of Georgia
Diploma -
Madison County High School
Languages
- English- Expert
- Spanish- Intermediate
References
References available upon request.
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