Brooklynn Cintron
New Milford,NJ
Summary
Driven and dependable, with a proven track record at Dicks Sporting Goods and Dunkin, I excel in customer service and inventory management. Skilled in handling high-pressure situations and fostering strong relationships, I bring both hard and soft skills to achieve results. Flexible and reliable, I am willing to take on any hours I am given. With my years of customer service experience, I am an expert in resolving tough situations.
Overview
2
2
years of professional experience
Work History
Apparel Associate
Dicks Sporting Goods
Paramus, NJ
09.2023 - Current
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Facilitated a positive working environment by fostering strong relationships among coworkers and demonstrating a commitment to teamwork.
- Enhanced team performance by collaborating with colleagues to achieve daily sales goals and complete tasks efficiently.
- Boosted sales by creating visually appealing merchandise displays and maintaining a clean, organized store environment.
- Handled high-pressure situations calmly when dealing with difficult customers while still providing exemplary customer service.
- Operated cash register to complete cash, check and credit card transactions.
- Assisted in the training and onboarding of new associates by sharing best practices and offering guidance when needed.
- Maintained loss prevention standards by monitoring and observing customers on sales floor.
Barista
Dunkin
Elmwood Park, NJ
08.2022 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
High School Diploma - N/A
Saddle Brook Middle/High School
Saddle Brook06.2023
Skills
- Store maintenance
- Friendly and Helpful
- Reliable and Responsible
- Inventory and Stocking
- Attention to Detail
- Customer Service
- Staff Support
- Adaptable and Flexible
- Goal-Driven
- Flexible Hours
- Strong Communication and Interpersonal Skills
- Relationship Building
- Safety and Cleanliness Standards
- Ability to Lift 40 pounds
- Honest and Dependable
- Decision-Making
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Apparel Associate
Dicks Sporting Goods
09.2023 - Current
Barista
Dunkin
08.2022 - 08.2023
High School Diploma - N/A
Saddle Brook Middle/High School