BROOKLYNN GARDNER
Lehi,UT
Summary
I am a highly responsible, self-sufficient person. Started my own babysitting/cleaning business when I was 12, obtained many trusted clients and was always in high demand. I have been at the same job, progressing to higher positions since I was 16. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
2
2
years of professional experience
Work History
Store Manager
Good Earth Natural Foods
07.2022 - 10.2023
- Hours worked weekly: 48 (Full Time)
- Primary point of contact for training, questions, advice, instruction, scheduling, etc.
- Serves as final reviewer for, pay raise eligibility, promotions, transfers: employee issues: regarding but not limited to, sensitive topics any and all concerns or complex cases.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation
- Worked closely with store CEO reporting store functions, sales, assigned duties, and store needs.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Completed all scheduling and pay roll for store.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Preforms final exit review with all employees. Reporting summary of recommendations, issues, and feedback.
- Reviews any inconsistencies and outliers on quarterly reports. for store.
- In charge of delivering all information, Data, process and procedure, rules and guidelines to all employees.
- Developed and implemented successful staff incentive programs to motivate employees.
Shift Manager
Good Earth Natural Foods
01.2022 - 07.2022
- Hours worked weekly: 40 (Full Time)
- Train new employees on positions to support team efficiency
- Monitor employee performance and conduct retraining to correct problems and optimize productivity
- Direct and lead employees, supervise activities to drive productivity and efficiency
- Develop open and professional relationships with team members, enable more effective issue resolution.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
Credits Manager
Good Earth Natural Foods
05.2021 - 01.2022
- Hours worked weekly: 40 (Full Time)
- Work with Vendors to receive credit for damaged items, shorted items, missing discounts, over charges, etc
- Managed stores inventory levels
- Process invoices
- Handle expired and damaged products, customer returns, inventory adjustments.
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Collaborated with management to evaluate credit strategies and develop improvements.
Education
High School Diploma -
Utah Valley University
Orem, UTInsurance License
XCEL Solutions
UtahSkills
- Allows no Idle time
- High aptitude for learning
- Organization
- Attention to detail
- Leader/Mentor
- Approachable
- Payroll Management
- Talent Recruitment
- Personnel Development
- Budget Administration
- Retail Inventory Management
- Store Merchandising
- Loss Prevention
- Goals and Performance
- Outstanding Communication Skills
- Recruiting and Hiring
References
- Richard Gardner, CW5, richard.r.gardner16@mil@army.mil, 801-822-1216
- Heidi Persanti, General Manager, Heidi.goodearth@gmail.com, 801-822-8529
- Sharon Laycock, Store Manager, sharonlaycock0@gmail.com, 801-319-5607
- Carter Gilbert, Assistant manager, cgilbert.goodearth@gmail.com, 509-430-1202
- Landen Davis, Shift Manager, AF.goodearth@gmail.com, 801-717-0156
Timeline
Store Manager
Good Earth Natural Foods
07.2022 - 10.2023
Shift Manager
Good Earth Natural Foods
01.2022 - 07.2022
Credits Manager
Good Earth Natural Foods
05.2021 - 01.2022
High School Diploma -
Utah Valley University
Insurance License
XCEL Solutions
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