Brooklynn Gilpin
Independence,MO
Summary
Proven professional with a track record of enhancing customer satisfaction at Duluth Trading Company through exceptional service and effective problem-solving. Skilled in cleaning, sanitation, and maintaining health and safety standards, coupled with a friendly and approachable demeanor. Demonstrates reliability and a commitment to fostering positive environments, achieving significant improvements in customer loyalty and workplace efficiency.
Overview
4
4
years of professional experience
Work History
Daycare Teacher
Christ Early Learning Center
12.2022 - Current
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
Retail Worker
Duluth Trading Company
09.2021 - 12.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Searched for products ordered online, packaged them up, and got them ready to ship out or in store pickup.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
Cashier
Bass Pro Shops
04.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor in Education - Elementary Education
University of Central Missouri
Warrensburg, MO12-2025
Associate of Arts in Education - Elementary Education
Metropolitan Community College
Kansas City, MO07-2024
Skills
- Cleaning and sanitation
- Health and safety
- Active listener
- Loves children
- Friendly and likeable
- Approachable
- Time management skills
- Reliability and punctuality
- Customer service excellence
- Stock replenishment
- Order tracking
- Returns handling
Timeline
Daycare Teacher
Christ Early Learning Center
12.2022 - Current
Retail Worker
Duluth Trading Company
09.2021 - 12.2022
Cashier
Bass Pro Shops
04.2021 - 09.2021
Bachelor in Education - Elementary Education
University of Central Missouri
Associate of Arts in Education - Elementary Education
Metropolitan Community College
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