Brooklynn Gormley
Murrieta,CA
Summary
Dynamic and dedicated professional with extensive experience at La Patrona, excelling in customer service and effective multitasking. Proven ability to enhance guest satisfaction through personalized service and upselling techniques. Strong organizational skills and a commitment to maintaining cleanliness and safety standards contribute to a welcoming dining environment. Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Hostess/ Server
La Patrona
Murrieta, CA
03.2024 - Current
- Greeting and seating guests promptly to provide a welcoming dining
- Maintaining a clean and organized front-of-house area to enhance overall ambiance.
- Taking and delivering food and beverage orders accurately and efficiently.
- Collaborating with kitchen staff to ensure timely and accurate food preparation.
- Providing exceptional customer service to enhance guest satisfaction and retention.
- Monitoring dining area to identify and address guest needs and concerns proactively.
- Providing exceptional customer service to enhance guest satisfaction and retention.
- Processing payments and handling cash transactions with precision.
- Training new staff members on service standards and operational procedures.
- Utilizing point-of-sale systems to manage orders and inventory effectively.
- Implementing upselling techniques to increase sales and enhance guest experience.
- Responding to guest feedback and complaints to resolve issues professionally.
- Participating in regular staff meetings to discuss service strategies and improvements.
- Adhering to health and safety regulations to ensure a safe dining environment.
- Engaging with guests to build rapport and encourage repeat business.
- Delivering personalized service by remembering regular customers' preferences.
- Maintaining knowledge of menu items and specials to provide informed recommendations.
- Communication skills
- Multitasking
- Problem Solving
- Creativity
- Flexibility
- Critical Thinking
- Organizational
- Team Building
Ranch Hand
2KJ Ranch
Murrieta, CA
02.2021 - 03.2024
- Experienced ranch hand specializing in horsemanship and routine ranch maintenance, with a proven ability to work efficiently under pressure. Developed strong interpersonal and communication skills through hands-on experience and community service, fostering a collaborative work environment. Committed to maintaining the highest standards of animal care and facility management. Experienced
Ranch Hand with 2+ years of experience in horsemanship and daily chores. Multi-tasking and intense physical work, without losing efficiency is a strength. Developed strong communication, team-building and people skills through volunteering regularly. - Operated and maintained ranch equipment to ensure efficient daily operations.
- Assisted in feeding and caring for livestock, adhering to safety protocols.
- Monitored animal health and reported any signs of illness or distress.
- Collaborated with team members to manage pasture rotation and grazing schedules.
Education
High School Diploma -
Trinity Academy
Murrieta, CA06.2025
Skills
- Customer service
- Effective multitasking
- Patience
- Phone etiquette
- Multitasking
- Problem solving
- Creativity
- Flexibility
- Critical thinking
- Organizational
- Team building
- Cleaning and sanitation
- Detail-oriented
- Guest engagement
- Cleanliness maintenance
- Payment processing
- Hospitality service expertise
- Complaint handling
- Guest complaint resolution
- Table bussing
- Efficient collaboration
- Safe food handling
- Special requests handling
- Food running
- Guest relations
- Seating arrangements
- Service prioritization
- Upselling
- Dining area maintenance
- Menu memorization
Timeline
Hostess/ Server
La Patrona
03.2024 - Current
Ranch Hand
2KJ Ranch
02.2021 - 03.2024
High School Diploma -
Trinity Academy