Brooklynn Illyefalvi
Dundalk,MD
Summary
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing business details and fostering strong customer relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Fx Physical Therapy
Baltimore, MD
2025.01 - Current
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Welcomed patients and addressed inquiries efficiently.
- Processed payments, ensured accurate transaction handling.
- Scheduled and confirmed appointments for patients and staff.
- Ensured the integrity of patient records through precise data entry.
Server
Massoni’s Italian Restaurant
Perry Hall, MD
2023.01 - Current
- Boosted guest contentment through attentive service and timely refreshments.
- Ensured timely and precise order taking.
- Efficiently handled guest inquiries and complaints professionally.
- Generated detailed checks with itemized expenses.
- Provided exceptional and timely customer service to ensure guest satisfaction.
Cook
Mr. Bills Terrace Inn
Essex, MD
2023.01 - 2025.01
- Organized and conducted preparation tasks for multiple recipes.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Optimized storage spaces for maximum efficiency.
- Crafted meals adhering strictly to specified recipes and guidelines.
Concessions and Catering Team Member
Chick-Chick- Fil- A-A
Essex, MD
2024.02 - 2024.10
- Ensured proper packaging of leftovers adhering to health department regulations.
- Assisted in the development of marketing materials for catering services.
- Delivered catering orders to designated locations on time.
- Executed payment processing for various methods promptly.
- Operated handheld scanners and computer terminals to document updates.
Receptionist
Horizon Roofing Incorporated
Baltimore, MD
2020.09 - 2022.11
- Responded to calls on multi-line phone system with courteous tone.
- Disseminated documents to clients through electronic and traditional methods.
- Managed mail distribution by sorting and forwarding incoming mail.
- Addressed customer inquiries and complaints promptly to deliver effective solutions.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
Education
High School Diploma -
Mercy High School
Baltimore, MD2024-05
Some College (No Degree) - Radiography
The Community College of Baltimore County
EssexSkills
- Exceptional Customer Service
- Ability to Multitask and Remain Organized
- Prioritization and Time Management
- Effective Communication Skills
- Strong Computer Literacy Skills
- Manage Incoming Calls
- Skilled in High-Pressure Situations
Certification
- Basic Life Support (CPR and AED) from Mercy Medical Center
Timeline
Front Desk Receptionist
Fx Physical Therapy
2025.01 - Current
Concessions and Catering Team Member
Chick-Chick- Fil- A-A
2024.02 - 2024.10
Server
Massoni’s Italian Restaurant
2023.01 - Current
Cook
Mr. Bills Terrace Inn
2023.01 - 2025.01
Receptionist
Horizon Roofing Incorporated
2020.09 - 2022.11
High School Diploma -
Mercy High School
Some College (No Degree) - Radiography
The Community College of Baltimore County