BROOKLYNN JONES
Indianapolis
Summary
Experienced with guest services and customer satisfaction in hospitality industry. Utilizes effective communication and problem-solving to enhance guest experiences. Track record of collaborating with teams to maintain high service standards and adapt to changing needs.
Also experienced with inventory management, shipping coordination, and logistics operations. Utilizes organizational skills and attention to detail to ensure timely and accurate order processing. Track record of maintaining efficient workflow and supporting team collaboration.
Overview
7
7
years of professional experience
Work History
Hospitality Worker
Just4Kidz Booster Club
05.2018 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Shipping Clerk
Cold Blooded Cafe
06.2021 - 07.2024
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Education
Ball State University
Muncie, INBachelor of Science (B.S.) - Business Administration
Ball State University
Muncie, IN05-2026
High School Diploma - Some College
Warren Central High School
06.2023
Skills
- Food preparation
- Quality control
- Order fulfillment
- Inventory management
- Teamwork and collaboration
- Enthusiastic
- Excellent communication
Extracurricular activities
I am involved in a professional business fraternity named Delta Sigma Pi. In the fraternity I hold the publicity chair position where I run the Instagram and post updates about our brothers and brotherhood events. We all also volunteer around the Muncie community at Arf which is an animal rescue fund, and we have also participated in the Muncie Walk a Mile this year!
Timeline
Shipping Clerk
Cold Blooded Cafe
06.2021 - 07.2024
Hospitality Worker
Just4Kidz Booster Club
05.2018 - Current
High School Diploma - Some College
Warren Central High School
Ball State University
Bachelor of Science (B.S.) - Business Administration
Ball State University
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