Summary
Overview
Work History
Skills
References
Hobbies
Timeline
Generic

BROOKLYNN MASCOTO

Huntington Beach,CA

Summary

Dedicated Project Coordinator with 10+ years of experience in client services. Meticulous in tracking production details to promote efficiency, accuracy and timeliness. Performing at a high level and continually optimizing workflows to improve client satisfaction. Skillful in managing complex schedules, coordinating with vendors, and leading the team to exceed performance goals. Personable communicator with focus on serving various personality types effectively.

Overview

8
8
years of professional experience

Work History

Production Coordinator

SunTrust Remodeling
04.2024 - Current
  • Managed over 25 active construction projects at a time by effectively coordinating subcontractors, material suppliers, homeowners and selling staff.
  • Developed and maintained production schedules, monitored project progress and adjusted as needed to meet deadlines
  • Implemented quality control procedures and conducting regular audits to ensure adherence to company standards
  • Maintained accurate collection records of all project payments and processed contractor payroll
  • Leveraged Monday.com's CRM capabilities to maintain and analyze project information, streamline communication, and enhance customer satisfaction.

Talent Acquisition Specialist

The Intersect Group
08.2022 - 09.2023
  • Managed full cycle recruitment process from initial outreach through signing of offer letters
  • Exceeded various staffing goals across all levels nationwide, hired qualified entry-level to executive-level candidates for Recruiting, Account Management and Sales roles
  • Conducted first round interviews, sourced candidates, prepared offer letters, onboarded new hires, and carried out various HR duties as needed
  • Led weekly executive leadership calls in to ensure clear communication on recruitment efforts
  • Managed 15 calendars and scheduled all 3-4 rounds of interviews for selected candidates.
  • Promoted within 3 months for exceeding goals and enriching company culture

Mortgage Loan Officer

Better Mortgage Corporation.
05.2021 - 02.2022
  • Passed the Nationwide Mortgage Licensing System exam and became a licensed MLO in 17 states (NMLS #2009031)
  • Acted as a professional mentor for 8 new hires, led weekly training sessions (25-100 attendees), and developed training resources for both newly hired and veteran associates
  • Oversaw and trained 6 Loan Consultant Associates at a time to monitor pipeline outreach and ensure that production targets and quality expectations were met
  • Navigated underwriting road blocks, loan suspensions and denials, and proposed out-of-the box solutions to configure possible paths forward for clients
  • Offered a consultative approach in handling objections, pitching the company's value propositions, and walking clients from start to finish, to achieve their goals in homeownership.

Member Services

Real Office Centers
10.2016 - 07.2020
  • Served as a central point of contact for tenants, visitors, prospective clients, outside vendors and delivery services
  • Responded to telephone and in person requests for information and presented the office space to prospective tenants through personal tours
  • Accurately prepared and maintained all client files, contracts, electronic passcodes, building access and office keys
  • Created and maintained professional, friendly relationships with tenants to ensure client retention.

Skills

  • Logistics Planning
  • Workflow Coordination
  • Production Scheduling
  • Personability
  • Client Relations
  • Motivation and tenacity
  • Urgency and efficiency
  • Reliability
  • Strong communication
  • Relationship building

References

  • Luigi Prainito, Director, 248-670-1990
  • Andrew Marestaing, Manager, 949-874-1096
  • Lucas Goldwater, Colleague, 714-381-5950
  • Jamie Campagnolo, Colleague, 949-338-1869

Hobbies

  • Beach volleyball player
  • Country swing dancer
  • Cinnamon roll connoisseur

Timeline

Production Coordinator

SunTrust Remodeling
04.2024 - Current

Talent Acquisition Specialist

The Intersect Group
08.2022 - 09.2023

Mortgage Loan Officer

Better Mortgage Corporation.
05.2021 - 02.2022

Member Services

Real Office Centers
10.2016 - 07.2020

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BROOKLYNN MASCOTO