Nicole Marie Silvers
Fontana,CA
Summary
Dynamic Production Coordinator with proven expertise at Groundworks LLC in managing complex production schedules and budgets. Adept at logistics coordination and problem resolution, I enhance operational efficiency while fostering strong communication among teams. My organizational skills and attention to detail ensure projects are delivered on time and within budget.
Overview
20
20
years of professional experience
Work History
Production Coordinator
Groundworks LLC
Ontario, CA
02.2024 - Current
- Manage production schedules, budgets, and resources from pre-production through wrap-up
- Coordinate logistics including location arrangements, permits, transportation, and equipment rentals
- Serve as communication liaison between producers, crew, and vendors to ensure smooth operations
- Resolve unforeseen production challenges to keep projects on track
- Utilize strong organizational, communication, and problem-solving skills daily
Dispatcher/Transportation Coordinator
Western Pallet and Supply
Jurupa Valley, CA
02.2021 - 11.2023
- Coordinated dispatch and delivery schedules for drivers to meet daily requirements
- Tracked shipments and ensured timely arrivals while maintaining compliance with regulations
- Fostered strong partnerships with drivers, customers, and contractors
- Oversaw vehicle maintenance and safety compliance, improving operational efficiency
Customer Service Representative
Autonomous
Riverside, CA
01.2017 - 02.2021
- Handled high volume of customer inquiries and complaints with professionalism and efficiency
- Maintained customer satisfaction through prompt responses and issue resolution
- Updated and managed customer accounts using specialized software
- Participated in team meetings and training to stay current on product updates
Customer Service Assistant
Metro Honda Acura
04.2013 - 03.2016
- Answered multiple phone lines, scheduled appointments, and assisted customers
- Maintained accurate client records and provided service quotes
Customer Service Supervisor
ResCare HomeCare
Pasadena, CA
02.2011 - 04.2013
- Managed client and employee schedules, correspondence, and payroll
- Ensured client safety and satisfaction by handling escalated issues
Staffing Supervisor
ResCare HomeCare
Pasadena, CA
01.2007 - 02.2011
- Matched clients with appropriate caregivers and managed client evaluations
Caregiver
ResCare HomeCare
Pasadena, CA
06.2005 - 01.2007
- Assisted clients with daily living activities such as bathing, dressing, and feeding
Receptionist
Eskimo Air
06.2005 - 01.2007
- Managed multi-line phone system, customer complaints, and appointment scheduling
Education
Diploma -
Claremont High School
Claremont, CA06-2016
Skills
- Typing speed
- Multi-line phone systems
- Written and verbal communication
- Organizational skills
- Time management
- Independent work
- Handling customer inquiries and complaints
- Production scheduling
- Budget management
- Logistics coordination
- Regulatory compliance
- Customer service
- Communication skills
- Problem resolution
- Conflict resolution
- Team collaboration
- Attention to detail
- Critical thinking
- Workflow management
- Logistics planning
- Budget administration
- Schedule coordination
- Project management
- Workflow control
- Deadline management
- Efficiency optimization
- Assignment delegation
- Purchase orders
- Client relations
- Production reporting
- Organizing materials
- Document management
- Coordinating production schedules
- Written communication
- Documentation skills
- Decision-making
- Hospitality and accommodation
- Teamwork and collaboration
- Computer literacy
- Task prioritization
- Production coordination
References
Available upon request
Volunteer Experience
- Participated in Alzheimer's walks in Inland Empire and Los Angeles counties
- Volunteered at Loma Linda Children's Hospital hosting live shows and serving food
- Represented ResCare HomeCare at LA County Fair distributing brochures and cookies
- Passionate about community involvement and helping others
Awards
Best Employee of the Month
Timeline
Production Coordinator
Groundworks LLC
02.2024 - Current
Dispatcher/Transportation Coordinator
Western Pallet and Supply
02.2021 - 11.2023
Customer Service Representative
Autonomous
01.2017 - 02.2021
Customer Service Assistant
Metro Honda Acura
04.2013 - 03.2016
Customer Service Supervisor
ResCare HomeCare
02.2011 - 04.2013
Staffing Supervisor
ResCare HomeCare
01.2007 - 02.2011
Caregiver
ResCare HomeCare
06.2005 - 01.2007
Receptionist
Eskimo Air
06.2005 - 01.2007
Diploma -
Claremont High School
Similar Profiles
Erik YamadaErik Yamada
Owner at B&E Groundworks, LLCOwner at B&E Groundworks, LLC
Kason YamadaKason Yamada
Grounds Crew Member at B&E Groundworks, LLCGrounds Crew Member at B&E Groundworks, LLC
Mollie-May HiscockMollie-May Hiscock
Personal assistant at Jays GroundworksPersonal assistant at Jays Groundworks
Alba FongAlba Fong
Distribution Services Manager at Disneyland ResortDistribution Services Manager at Disneyland Resort
Cynthia Castro AnguloCynthia Castro Angulo
Body Shop Estimator at Cali CollisionBody Shop Estimator at Cali Collision