Rebecca Sheard
Omaha
Summary
Confident Biller with profound skills and nearly nine (9) years of experience. Effective team player known for reliability, quick work and positive attitude. Dedicated to accuracy and efficiency.
Overview
11
11
years of professional experience
Work History
Senior Production Biller
Interpublic Group of Companies (IPG)
2015.11 - Current
- Executed billing tasks and recorded information in company databases.
- Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.
- Maintained accurate client records, ensuring proper billing and payment tracking.
- Identified, researched, and resolved billing variances to maintain accuracy.
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Reduced billing errors by implementing strict policies and systematic procedures.
- Streamlined the billing process by automating data entry tasks, leading to improved efficiency and accuracy.
- Enhanced team productivity by providing training on new billing software and processes.
Universal Service Executive (USE)
Alorica, Omaha, NE (Previously West Corporation)
2014.08 - 2015.11
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Sales Representative
Carlson Rezidor, Omaha, NE
2014.04 - 2014.08
- Answer customers' questions about products, prices, availability, or credit terms
- Quote prices, credit terms, or other bid specifications
- Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations
- Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Obtain personal information such as addresses, credit card numbers, full names, etc
Waitress/Hostess
Jazz a Louisiana Kitchen, Omaha, NE
2013.07 - 2014.08
- Accept payment from customers, and make change as necessary
- Perform personnel activities such as supervising and training employees
- Operate cash registers to accept payments for food and beverages
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
- Hire, train, and supervise food and beverage service staff
- Friendly customer service
Education
Sign Language, Auto CAD, Interior Design
Metro Community College
Elkhorn/Omaha, NEHigh School Diploma -
Burke High School
Omaha, NE05.2008
Skills
- Communication skills
- Keen sense of detail
- Typing speed
- Organization skills
- Time management skills
- Multitasking
- Quick learner
- Dynamic personality
- Microsoft
- Billing experience
Accomplishments
Received numerous 'Customer Service Stars' for going above and beyond.
Achieved the 'Lighthouse Award' after being recognized for always stepping in to assist team members.
Rewarded the 'Spokesperson of the Month' award for being an outstanding member of the Production Billing team.
References
- Sonia Kasady; 402-201-9956; sckasady@gmail.com
- Destiny Ward; 402-917-2325; destinylynn4414@gmail.com
Timeline
Senior Production Biller
Interpublic Group of Companies (IPG)
2015.11 - Current
Universal Service Executive (USE)
Alorica, Omaha, NE (Previously West Corporation)
2014.08 - 2015.11
Sales Representative
Carlson Rezidor, Omaha, NE
2014.04 - 2014.08
Waitress/Hostess
Jazz a Louisiana Kitchen, Omaha, NE
2013.07 - 2014.08
Sign Language, Auto CAD, Interior Design
Metro Community College
High School Diploma -
Burke High School
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