Summary
Overview
Work History
Education
Skills
Hobbies/achievements
Timeline
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Brooklynn Peterson

West Des Moines,IA

Summary

- Successful Crew Trainer, highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations

- As a lifeguard, ready and willing to assist fellow employees with various job tasks

-Accustomed to multitasking and working quickly to meet challenging demands

-Considered hardworking and reliable with great interpersonal skills

Overview

3
3
years of professional experience

Work History

Lifeguard

Clive Aquatic Center
05.2023 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Educated patrons on safety protocols and enforced safety rules.
  • Saved 3 patrons from drowning

Receptionist

Oscar Nail Bar
08.2023 - 12.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.

Trainer

Chik-Fil-A
05.2021 - 05.2023
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Performed continuous evaluations of content and plans in order to enhance customer service and improve effectiveness.
  • Provided one-on-one mentoring to help individuals reach their full potential within organization.
  • Collaborated with subject matter experts to create accurate training content.

Education

Des Moines Christian School
Urbandale
05.2025

Skills

  • Training Initiatives
  • Customer service
  • Critical Thinking
  • Guest Satisfaction
  • Coordination
  • Team Collaboration
  • Strong leadership
  • Sales development
  • Product Sales
  • Problem-solving skills

Hobbies/achievements

- volleyball 2015-2022

- team captain 2021-2022

-show choir 2020-2022

-choir 2020-2022

- honor roll

-certified in CPR/First aid

-babysitting

-missions trip to africa

-volunteered at many hands for haiti, meals from the heartland, church nursery, thrift stores, etc



Timeline

Receptionist

Oscar Nail Bar
08.2023 - 12.2023

Lifeguard

Clive Aquatic Center
05.2023 - Current

Trainer

Chik-Fil-A
05.2021 - 05.2023

Des Moines Christian School

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Brooklynn Peterson