Brooklynn Porter
Summary
Proficient Information Security Analyst offering more than 4.5 years of experience in new installations, maintenance and configuration of network components, helpdesk operations, and mobile device support. Applied technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Network Infrastructure Technician
USAF
02.2024 - Current
- Installed and maintained data and voice circuits through routers, switches and WAN devices.
- Conducted thorough documentation of network architecture, enabling efficient troubleshooting processes when needed.
- Enhanced network performance by troubleshooting and resolving connectivity issues.
- Implemented network infrastructure upgrades for improved system reliability and efficiency.
- Provided exceptional customer support, addressing technical concerns with clear communication skills.
- Optimized network security with regular vulnerability assessments and policy enforcement.
- Played a key role in successful migration projects by managing server configurations and data transfers.
- Increased network stability by monitoring systems for potential issues and proactively addressing them.
- Delivered comprehensive training sessions for junior technicians, promoting professional development within the team.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Monitored network hardware operations to evaluate proper configuration.
Executive Communications Technician
USAF
08.2023 - 01.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Network Infrastructure Technician
USAF
12.2020 - 08.2023
- Provided complete end-to-end engineering and installation of route-based IP network solutions to reduce lag time and improve overall speed..
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Worked closely with information security teams in addressing identified vulnerabilities within the organization''s IT infrastructure.
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
- Designed and evaluated WAN and LAN connectivity technologies.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Collaborated with IT teams to ensure seamless integration of security measures into existing infrastructure.
- Conducted internal audits to identify areas of improvement within the organization''s information security program.
- Conducted security audits to identify vulnerabilities.
- Assisted in the evaluation and selection process of new technologies, ensuring compatibility with existing systems.
- Ensured high levels of security by implementing industry-standard protocols and best practices.
Education
Network Engineering And Security
Western Governors University
Salt Lake City, UT01.2026
Skills
- Network Troubleshooting
- Remote Support
- Network Access Control
- IP Addressing
- Network configuration
- VoIP Systems
- Switching Technologies
- VLAN Management
- Hardware Installation
- Software configuration
- System Administration
- Network support
- Software Installation
- Hardware and Software Repair
- VPN configurations
- Helpdesk administration
- Strong Work Ethic
- Exceptional customer service
- Desktop Technical Support
- Technical Support
- Network Security
- Information Security
- Technical issues analysis
- Friendly and Patient
- TCP/IP
- Active Listening
- Linux
- Device configuration
- OSPF routing
- Microsoft Office proficiency
- Training and mentoring
- Issue Resolution
- Remote System Analysis
- Ticket management
Certification
- CompTIA Security+
- Cisco Certified Network Associate Training - July 2023
- Certified Linux Essentials - January 2024
Timeline
Network Infrastructure Technician
USAF
02.2024 - Current
Executive Communications Technician
USAF
08.2023 - 01.2024
Network Infrastructure Technician
USAF
12.2020 - 08.2023
Network Engineering And Security
Western Governors University
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