Brooklynn Smithson
Grand Head Start
Miami
1
Certification
12
years of professional experience
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve goals.
Work History
Teacher Assistant
1 Year 8 Months- Assisted lead teacher in creating and implementing lesson plans for various subjects
- Managed classroom behavior by implementing positive reinforcement strategies and maintaining a safe learning environment
- Collaborated with other teaching assistants to develop engaging educational activities and materials
- Assisted in the supervision of students during recess, lunchtime, and field trips
- Utilized technology tools such as interactive whiteboards and educational software to enhance classroom instruction
- Monitored student progress through regular assessments and provided reports to lead teacher and parents/guardians
- Created a positive learning environment by fostering strong relationships with students based on trust and respect
- Assisted in the preparation of instructional materials such as worksheets, handouts, and visual aids
- Attended professional development workshops/seminars to stay updated on best practices in education
Direct Support Staff
2 Years 11 Months- Supported individuals with daily living activities, fostering independence and personal growth.
- Implemented behavior management strategies to enhance client engagement and well-being.
- Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted disabled clients to support independence and well-being.
Cashier/Sales Associate
2 Years 5 Months- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Collaborated with team members to streamline checkout processes, improving transaction speed and efficiency.
- Implemented inventory management practices at checkout to minimize discrepancies and enhance stock accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Teller
2 Years 7 Months- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Educated customers on account services and products to enhance their banking experience.
- Managed cash drawer operations, maintaining accurate records and minimizing discrepancies.
- Implemented process improvements that enhanced transaction efficiency and reduced wait times.
- Monitored daily cash flow to ensure adequate funds for transactions and minimize errors.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Waitress/ Hostess
1 Year- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and guest satisfaction.
- Collaborated with kitchen staff to facilitate smooth food preparation and delivery.
- Trained new team members on menu knowledge and service standards.
- Resolved customer complaints swiftly, maintaining high levels of guest satisfaction.
- Maintained cleanliness and organization of dining area to ensure compliance with health standards.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Education
High School Diploma
Skills
Home Care
Client interaction via phone calls
Word processing
Organizational skills
Communication skills
Caregiving
Senior Care
Cash Handling (4 years)
Data entry
Microsoft Word
Attention to detail
Direct Support
Medical documentation
Medication Administration
Community care (work setting)
Maintaining an organized workspace
Greeting customers
Home Health
Phone etiquette
Meal Preparation
Direct Care
Clean workspace maintenance
Computer literacy
Maintaining patient confidentiality
Microsoft Excel
Computer operation
Time management
Special Needs
CPR/First aid
Personal Care
Certification
- First Aid Certification
- Driver's License
- CPR Certification
Timeline
Teacher Assistant
Grand Head Start
09.2024 - 05.2026Read More
Direct Support Staff
Preferred Family Healthcare
10.2021 - 09.2024Read More
Cashier/Sales Associate
Macadoodles
05.2019 - 10.2021Read More
Teller
Hometown Bank
08.2015 - 03.2018Read More
Waitress/ Hostess
Buffalo Wild Wings
06.2014 - 06.2015Read More
Joplin High School
High School Diploma
Read More