Brooklynne King
Columbus
Summary
Highly trained individual boasting a career involved in reviewing accounts and uncovering issues. A gifted Fraud Analyst determining risk levels and communicating effectively with clients and internal personnel. Reliable in completing quality work and exceeding expectations. Also, Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Research and Investigation Fraud Specialist IV
J.P Morgan Chase
Columbus
09.2018 - Current
- Analyzed transactions to identify suspicious activity and potential fraud.
- Reviewed customer accounts for anomalies and inconsistencies in behavior.
- Investigated and analyzed complex financial transactions for evidence of fraud.
- Responded promptly to inquiries regarding possible fraudulent activities reported by customers or other stakeholders.
- Tracked chargeback activity to identify best practices for determining fraud.
- Reviewed and verified customer documentation to prevent identity theft and account takeover attempts.
- Trained new analysts on fraud detection tools, techniques, and best practices, fostering a knowledgeable team environment.
- Performed deep-dive investigations into complex fraud cases, ensuring thorough examination and resolution.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
Collections Representative
Alliance Data
Westerville
10.2016 - 04.2018
- Managed customer accounts to ensure timely payments and reduce delinquencies.
- Resolved customer inquiries regarding billing and account status effectively.
- Utilized collection software to track payment histories and account activities.
- Negotiated payment plans with customers to facilitate debt resolution.
- Collaborated with team members to share best practices in collections strategies.
- Documented interactions with customers accurately for compliance purposes.
- Advised debtors on payment options and set up payment plans.
- Contacted customers to discuss and resolve past due accounts.
- Followed up on promises made by customers regarding payments or settlements.
- Responded promptly to customer inquiries regarding their accounts status.
- Reasoned with customers and attempted to negotiate full balance payments.
- Handled irate customers smoothly to achieve performance targets.
- Analyzed customer financial statements to determine payment plans.
- Maintained a database of customer contact information and payment history.
Collections Rep
DISCOVER FINANCIAL SERVICES
06.2013 - 09.2016
- Managed collection calls to ensure timely payments from customers.
- Resolved customer inquiries and disputes regarding account balances.
- Documented account information accurately in the company systems.
- Educated customers on payment options and financial products available.
- Analyzed customer accounts for potential delinquency risks effectively.
- Maintained compliance with federal regulations governing debt collection practices.
- Tracked payment arrangements and follow-up schedules systematically.
Cashier/Customer Service
Macy Department Store
Columbus
05.2011 - 06.2013
- Processed customer transactions efficiently at the checkout counter.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawer and handled cash management tasks.
- Collaborated with team members to ensure smooth store operations.
- Managed inventory restocking and organized merchandise displays effectively.
- Resolved customer complaints and provided exceptional service support.
- Trained new staff on register operations and customer service protocols.
- Implemented store promotions and communicated sales information to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
HIGH SCHOOL DIPLOMA - interested
WESTERVILLE SOUTH HS
Westerville, OH 08.2009 - 05.2012
Some College (No Degree) - Behavioral Sciences
Columbus State Community College
Columbus, OHSkills
- Fraud detection
- Transaction analysis
- Risk assessment
- Documentation review
- Chargeback tracking
- Customer relationship management
- Compliance adherence
- Financial investigation
- Data analysis
- Conflict resolution
- Active listening
- Team training
- Effective communication
- Problem solving
- Analytical thinking
- Banking operations
- Anti-fraud systems
- Fraud prevention
- Evidence collection
- Pattern detection
- Account information review
- Telephone and email etiquette
- Verbal and written communication
Desired Job
Interested in Flexible part-time hours making $40,000 a year.
Phone - Number
(614) 620-6466
Timeline
Research and Investigation Fraud Specialist IV
J.P Morgan Chase
09.2018 - Current
Collections Representative
Alliance Data
10.2016 - 04.2018
Collections Rep
DISCOVER FINANCIAL SERVICES
06.2013 - 09.2016
Cashier/Customer Service
Macy Department Store
05.2011 - 06.2013
HIGH SCHOOL DIPLOMA - interested
WESTERVILLE SOUTH HS
08.2009 - 05.2012
Some College (No Degree) - Behavioral Sciences
Columbus State Community College