Brooks Dew
Wilson,NC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2026
2026
years of professional experience
Work History
Insurance Consultant
State Farm/Insurance Industry
Goldsboro, NC
08.2020 - Current
- Responded to inquiries about insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing.
- Developed leads, scheduled appointments, identified customer needs, and marketed suitable products and services.
- Educated customers about available insurance options.
- Collaborated with agents to establish and achieve marketing goals.
Help Desk/Effectiveness Coach
Branch Insurance
Columbus, OH
02.2022 - 01.2024
- Reinforced and coached on items that caused agents to be unsure and need assistance.
- Call plays as unique member/agent issues arise.
- Front line underwriting.
- Serve as leader on duty to be the escalation path for front line agents.
Sr. Member Support Specialist
Branch Insurance
Columbus, OH
11.2021 - 02.2022
- Provided prompt and effective support to members by addressing their inquiries and resolving concerns.
- Going above and beyond to ensure that members feel valued and heard, aiming for high levels of satisfaction and loyalty.
- Documenting all communications, Including Issue resolution steps, follow-up actions, and member feedback.
Water Treatment Plant Operator
City Of Rocky Mount
Rocky Mount, NC
- 5 Years of Experience
- Operated and monitored water treatment machinery and equipment.
- Maintained records of plant operation, including chemical dosages, flow rates, residuals, and other parameters.
- Conducted routine testing of water quality parameters.
Education
Some College -
East Carolina University/Pitt Community College
Greenville, NC05.2009
High School Diploma -
Southern Nash High School
Bailey, NC05.2006
Skills
- Leadership
- Relationship Building
- Record Keeping
- Organization
- Attention to Detail
- Time Management
- Dependability
- Critical Thinking
- Problem Solving
Timeline
Help Desk/Effectiveness Coach
Branch Insurance
02.2022 - 01.2024
Sr. Member Support Specialist
Branch Insurance
11.2021 - 02.2022
Insurance Consultant
State Farm/Insurance Industry
08.2020 - Current
Water Treatment Plant Operator
City Of Rocky Mount
Some College -
East Carolina University/Pitt Community College
High School Diploma -
Southern Nash High School