Brooks Gasser
Tampa
Summary
My career mission is to help as many people as I possibly can. My expertise comes from my experience connecting with my customers through 1 on 1 interaction. I understand the value of listening first, then explaining. With an array of technical and interpersonal skills, I am a highly valuable asset to any organization that wants to build and maintain long lasting relationships.
Overview
13
13
years of professional experience
Work History
Business Intelligence Analyst
Deltek, Inc.
Herndon, VA
09.2021 - Current
- I work with a team of BI analysts to troubleshoot and resolve reporting related issues in Cognos
- I manage 20-30 customer cases at a time through regular phone and email contact, resolving issues through daily live meetings.
- I train customers on basic Cognos application features and reporting functionality to create reports, dashboards, and other data related content
- I regularly cross-collaborate with other product and account management teams to solve data issues across products
Population Health Analyst
Deerwalk, Inc.
Lexington, MA
08.2016 - 09.2021
- I lead the coordination and production of specific projects and recurring report packages to deliver to customers. Critical information delivered included care gaps, high-cost members, value based care metrics, and Medicare cost benchmarking
- I retrieved data to produce and present crucial information to stakeholders through financial reports, widgets, and dashboards that require advanced Excel, Tableau, and Power BI skills
- I collaborated with database engineers to customize client software for predictive data analysis, specific population trends, and precise levels of data aggregation
- I worked onsite and remotely with several clients in a consulting role with their analyst teams to produce customized and standardized reports for specific population groups
Licensed 2-15 Agent
Various Agencies
Tampa, FL
11.2014 - 08.2016
- I was a fully licensed Health, Life, and Variable Annuities agent in 8 states and appointed by many major national insurance carriers
- I managed a steady stream of inbound and outbound calls through lead generation to register and renew customers on renewal on Life, Health, and Medicare Advantage plans
- I provided my services as a agent of well-known agencies such as Health Plan Services, Health Plan One, and Health Markets
Client Services Manager
Deerwalk, Inc.
Lexington, MA
11.2012 - 11.2014
- I managed 8-12 client data feeds using encrypted SFTP tools and would coordinate data schedules with client account managers
- I frequently lead remote and on-site demos of the product suite and training sessions with new and recently upgraded clients
- I engaged with my clients regularly to assure their utmost satisfaction with their processed data and software functionality in a live product environment
- I represented Deerwalk at national industry networking conferences and established new B2B relationships at events like SIIA, NAHDO
Live Stats Relay Technician
XOS Digital, Inc.
Orlando, FL
08.2012 - 12.2012
- I worked with a technician team that updated live game stats using software integrated with all major DI conference and team websites for basketball, football, baseball, volleyball, and soccer
- I was responsible for sending a nightly memo that recapped and summarized all stats related activities with conference executives
Education
Master of Science - Business Intelligence
Full Sail University
Orlando, FL03-2019
Bachelor of Arts - Sport Management
Flagler College
Saint Augustine, FL12-2012
Skills
- Business Intelligence
- Data Aggregation
- Data Mining
- Data Analysis
- OLAP
- Cognos
- Excel
- Tableau
- Power BI
- Powerpoint
- Looker
- Dax
- Reporting
- Dashboards
- PowerQuery
- Databricks
- SQL
- SQL Server
- Customer Service
- Customer Relations
- Client Services
Timeline
Business Intelligence Analyst
Deltek, Inc.
09.2021 - Current
Population Health Analyst
Deerwalk, Inc.
08.2016 - 09.2021
Licensed 2-15 Agent
Various Agencies
11.2014 - 08.2016
Client Services Manager
Deerwalk, Inc.
11.2012 - 11.2014
Live Stats Relay Technician
XOS Digital, Inc.
08.2012 - 12.2012
Master of Science - Business Intelligence
Full Sail University
Bachelor of Arts - Sport Management
Flagler College